[otrs] Google-Maps-Customer-Map plugin ?

Hi OTRS Users, By checking http://otrs.org/2.4/features/ webpage, we have a good screenshot of this plugin and an announce that states it will come "soon" ? OTRS 2.4 is now more than one year old but no Google Maps plugin yet :) Does anyone know if it is planned to be released someday please

Re: [otrs] Customer Map

Hi, Sorry for the double post about this module but I've just found this mail in my archive ... Martin, do you have any news about this plugin please ? I would be interested even by a beta version to test it. Best regards Laurent Le 14/08/2009 08:07, Martin Edenhofer a écrit : Hi Mik, th

[otrs] Lock/Unlock parameter in Search form

Hi, Is there a way to add the possibility to search for Lock/Unlock tickets through the Search formular under Agent interface please ? Found no settings for this, maybe modifying the dtl should be possible but it will be always displayed ... Thanks in advance, BR, Laurent ---

Re: [otrs] Lock/Unlock parameter in Search form

Hi Alexander; I did not check on OTRS bugzilla before posting, sorry ! Thanks for this information, so we will wait the end of year for OTRS 3.0 to be released as stable :) BR, Laurent Le 25/08/2010 13:33, Alexander Halle a écrit : Laurent Minost wrote : Is there a way to add the

Re: [otrs] Lock/Unlock parameter in Search form

Hi Steve, Thanks for your reply and informations. I will have a look on this patch, we are using 2.3.4 at the moment but preparing our migration to 2.4.7, long because of multiple modifications done to the base code of 2.3.4 ... BR, Laurent Le 25/08/2010 16:13, Steve Durbin a écrit : Lau

Re: [otrs] Custom TicketMenu Module for custom link in ticket zoom

tion about this Link parameter, what does it accept or is there another parameter to add so the URL in Link would not be relative ? Anyone having some informations or any ideas is welcome ! BR, Laurent MINOST Le 17/04/2008 14:19, Alessio Tosi a écrit : I'm trying to create a custome Tic

[otrs] Error when replying to ticket from CustomerInterface

Hi, We are currently having this error poped-up in Web browser and logged in error_log when trying to reply to a ticket through Customer Interface : [Tue Dec 21 15:49:11 2010] [error] [Tue Dec 21 15:49:11 2010] -e: Can't locate object method "RichText2Ascii" via package "Kernel::Output::HTML

Re: [otrs] Google-Maps-Customer-Map plugin ?

/google-maps/ or OPAR. Greetings, -Martin http://edenhofer.de/ On 24.08.2010, at 14:37, Laurent Minost wrote: Hi OTRS Users, By checking http://otrs.org/2.4/features/ webpage, we have a good screenshot of this plugin and an announce that states it will come "soon" ? OTRS 2.4 i

Re: [otrs] Google-Maps-Customer-Map plugin ?

OTRS 3.x. Any problems/issues why not upgrading to 3.x? Greetings, -Martin http://edenhofer.de/ On 22.03.2011, at 11:48, Szostak Grzegorz wrote: Me too. 2011/3/22 Laurent Minost mailto:lmin...@denyall.com>> Hi Martin, Thanks for

[otrs] Problem with FAQ Search

Hi, Currently using an heavily modified version of OTRS 2.3.4 here, we will upgrade to 2.4.9 soon (at least I hope ...) and discovered a bug/wrong behaviour within the Search functionnality of FAQ module : Steps to reproduce : - Create a new article and fill Problem or Solution or any textare

Re: [otrs] Problem with FAQ Search

Hi Nils, Thanks for your time for confirming the bug ! I've just added an entry within OTRS.org Bugzilla : http://bugs.otrs.org/show_bug.cgi?id=7199 BR, Laurent Le 07/04/2011 14:21, Nils Leideck a écrit : On 07.04.2011, at 12:33, Laurent MINOST wrote: Currently using an heavily mod

Re: [otrs] Notify agents if a ticket hasn't been modified/workedfor a specified time

only issue is about working hours vs hours, you can customize > or add more calendars within SysConfig-> Framework -> > Core::Time::CalendarX > Then you can link calendars to queues in the Queue page. > > Hope it helps > Gabriele > - Original Messa

[otrs] Ticket creation by mail with specific X-OTRS headers

Hi, Checked on Google and OTRS mailing list archives for an answer to this question but can"t find one. I'm currently on the process of migrating to OTRS for a specific platform and in this way I was asked to restore back on OTRS all of our old Double Choco Latte tickets data so we wil have all hi

RE: [otrs] OTRS LOG ??

Hi Munawar, First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile). If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...). If you chosed to con

RE: [otrs] OTRS LOG ??

ndmil binary or check on your MTA > logs. > > > > I can manually sent a mail , like sending an empty answer from an > agent on yahoo / hotmail so my MTA setting are perfect. > > > > Isn’t is a bug > > > > > > >

Re: [otrs] Automatic BCC

Hi William, Please have a look at SysConfig : Config Options: Framework -> Core::Sendmail, there is an option that could fit your need : SendmailBcc: Send all outgoing email via bcc to the specified address. Please use this only for backup reasons! BR, Laurent Le mardi 31 juillet 2007 à 14:3

Re: [otrs] Automatic BCC

efore the ticketing system, and just wanted to migrate off > of it). > > I think the easiest way is to just modify the HTML? > > Thanks, > -william > > > On 8/1/07, Laurent Minost <[EMAIL PROTECTED]> wrote: > > > > Hi William, > > > >

[otrs] Possible bug with Customer Company ID management

Hi, Could anyone confirm this behaviour please ? When changing Customer Company ID from 'toto' to 'bidule' under Customer Company Management Panel, customer users with already set Customer ID to this Customer Company ID doesn't get updated so when logging into Customer Frontend, tickets for new C

Re: [otrs] 'Compose Answer' menu in zoom view

Hi Yael, I saw the same thing on my side yesterday and currently trying to understand what is the cause to this problem ? No precise hints for the moment :o( Question : are you using Escalation tickets also please ? I wonder if there's not something link with escalation about this problem ... Tha

Re: [otrs] mail notification to queue admins on new ticket?

Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus. Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit : > Hi, > > I'm new to OTRS, but I managed to configu

Re: [otrs] Default value for standard fields for new ticket creation

Hi, Searching the same type of functionnality for Customer Frontend when customers create a new ticket to avoid them to choose a Queue, I want to defaultly select 'Support' queue. I think this is possible only with a specific developement, it seems there is no options in OTRS to select these behav

Re: [otrs] installing otrs2

Hi Andrew, As a Unix Systems Analyst, don't you feel we will miss a little bit of informations/details please ? :) Do you have some informations through Syslog and/or OTRS logs ( I don't know if with Etch package Syslog is the default logging method for OTRS) ? Did you check if OTRS database has b

RE: [otrs] HTML In Email Response

Hi, That's for sure a thing that is missing in OTRS, for the customer's frontend point of view and notifications/answers sent to customers it would be a great improvement and quality value for OTRS to have HTML support possible. But maybe isn't it easy to implement it ? BR, Laurent Le mardi 07

Re: [otrs] Customer Change Option without using Zoom

Hi Justin, I think you should be able to customize/configure this through SysConfig Frontend::Agent::Ticket::MenuModulePre. It seems links appearing in QueueView for Tickets are defined there so maybe you will be able to add a new one like ##470 :) or even use an existing one such as Spam or Delet

Re: [otrs] French characters

Hi, I'm a french user of OTRS and personnaly I always set iso-8859-1, otherwise I have this type of problems with UTF-8 ... :o( Best regards, Laurent Le vendredi 10 août 2007 à 11:57 -0400, Dan King a écrit : > Hello list, > > > > I am trying to have text that includes French characters su

Re: [otrs] Upgrade from OTRS 2.2.1 to 2.2.2 - DOESN'T WORK!

then rpm -ivh new package, then i set back all my config changes needed and all my customizations on source code by a home-made shell script using diff and patch against old and new version ... I got some strange things for others packages when rpm -Uvh sometimes ... Best regards, Laurent MINOST

Re: [otrs] Agents LDAP Group Sync problem.

Hi Sandeep, Ernesto was advising you to modify this directive : UserSyncLDAPGroupsDefination < you have a typo in it that's : UserSyncLDAPGroupsDefintion not UserSyncLDAPGroupsDefintion Best regards, Laurent Le vendredi 10 août 2007 à 20:01 +0530, Sandeep A.S a écrit : > Dear Silva,

Re: [otrs] Upgrade from OTRS 2.2.1 to 2.2.2 - DOESN'T WORK!

Hi Jeff, I think you need to read this announcement on top of the download page : http://otrs.org/download/ interested links : - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 - http://lists.otrs.org/pipermail/announce/2007/76.html Best regards, Lauren

Re: [otrs] Multiple email addresses for only one customer

il address from customer_user SQL table), maybe it would be possible to modify code to have it check on many new SQL email fields rather than only the email one ? Do you already know this please ? Best regards, Laurent Le vendredi 10 août 2007 à 15:24 +0200, Nils Breunese (Lemonbit) a écrit : > La

[otrs] Multiple email addresses for only one customer

ause we will be able to map all existing email addresses for a user to the real OTRS customer ? If someone already do that or have some ideas on how to implement this, I would be glad to have your points of view :o) Thanks by advance, Best regards,

Re: [otrs] Upgrade from OTRS 2.2.1 to 2.2.2 - DOESN'T WORK!

cases in which I had the same type of thing with specific rpms ... maybe some packages built problems ? ( not properly managing upgrade with .rpmnew/.rpmsave file creation ? ) Laurent Le samedi 11 août 2007 à 00:16 +0200, Nils Breunese (Lemonbit) a écrit : > Laurent Minost wrote: > > &g

Re: [otrs] Debug mode

Hi, You should restart your web server and have a look at its logfiles, Debug seems to log everyting there if I remember well. Best regards, Laurent MINOST Le lundi 13 août 2007 à 10:32 +0200, Dummy cerberus a écrit : > Hello, > > how can I setup debug mode in OTRS? I have looke

[otrs] Answers and FAQ

Hi, Wondering if there is a way in OTRS to create a FAQ entry from an answer done for a customer please (through the Agent Ticket answer panel or others ways) ? Thanks by advance for your replies. Best regards, Laurent ___ OTRS mailing list: otrs - W

Re: [otrs] Multiple email addresses for only one customer

il address from customer_user SQL table), maybe it would be possible to modify code to have it check on many new SQL email fields rather than only the email one ? Do you already know this please ? Best regards, Laurent Le vendredi 10 août 2007 à 15:24 +0200, Nils Breunese (Lemonbit) a écrit : > La

[otrs] Multiple email addresses for only one customer

quot;solve" this problem because we will be able to map all existing email addresses for a user to the real OTRS customer ? If someone already do that or have some ideas on how to implement this, I would be glad to have your points of view :o) Thanks by advance, Best regards,

[otrs] CustomerCompanySupport

xes with ; separated values like "B;C;" ... ? Thanks by advance for your answers, Best regards. Laurent MINOST ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

RE: [otrs] OTRS is too slow

Hi, Also using OTRS for a while now and I can tell that's the big complaint I can also have about OTRS. I'm totally agree with Bc. Radek Krejca. We're already using mod_perl but OTRS is still too slow. Response times are very high for a proper everyday usage. I'm also very sad that PHP hasn't bee

Re: [otrs] OTRS is too slow

can also look into running mod_deflate, which will also give you a > bit more speed. > > HTH > Patric > > > Laurent Minost wrote: > > Hi, > > > > Also using OTRS for a while now and I can tell that's the big complaint > > I can also have about

Re: [otrs] Reject of closed tickets not properly working

Hi Gabriele, I can confirm this behaviour also, I've just got the same thing a few minutes ago to test if this setting was working correctly and how customer is told that his ticket has been rejected. Follow up emails to a ticket placed in a queue where Follow up is set to rejected in Queue setti

[otrs] Email change in customer preferences

ource code). Does anyone have any clue about this please ? Thanks by advance. BR. Laurent Minost ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

Re: [otrs] Re: CustomerID and CustomerID's

Customer frontend by customer X but not Y. - if a ticket is opened by customer Y, it will be viewable in Customer frontend by X and Y. I hope It will help you understand the way it's managed in OTRS. Laurent Minost Le mardi 21 août 2007 à 16:30 +0300, Matas Labasauskas a écrit : > Hello, &g

Re: [otrs] First Login- Windows Version - Total Newbie Question

Hi, This message indicates that you're having a problem with your database configuration (login and/or password incorrect). Please check in your Config.pm for OTRS Database config (mysql it seems) that login and password you provided are OK. BR. Laurent Minost Le mardi 21 août 2007 à

Re: [otrs] deleteting data from OTRS

les. I think that frontend is lacking of a link that can "Toggle valid/invalid display" CU/CC/Users/Groups ... so when you have 100 invalid CustomerUsers you can choose to display them with valid ones or not. It could be a good feature. BR, Laurent Minost Le mercredi 22 août 2007 à 11:

Re: [otrs] otrs: initial configuration

Hi, This bug seems already fixed by OTRS Dev Team : http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.454&view=markup - (2007/08/10) Fixed bug# 2156 - External customer database is not working, if it's configured the following error message appears ("Got no MainObject in Kernel/System/

[otrs] Possible bug in CustomerTicketZoom.dtl

t{"Subject"}: ---> <--- - It seems $QData{"Subject"} should filled up Subject textbox with old Subject for the current ticket but it currently doesn't. Does anyone can confirm me this behaviour is normal or not, or at least is the same as mine on its OTRS installation ?

Re: [otrs] Reject of closed tickets not properly working

Hi, Maybe you should keep it and only change version from 2.1.7 to 2.2.2 and adding a note as a latest post because by closing it, noone at OTRS team will be informed of 2.2.2 bug ? BR, Laurent MINOST Le samedi 25 août 2007 à 12:16 +0200, Gabriele D'Andrea a écrit : > Yeh you are righ

Re: [otrs] Reject of closed tickets not properly working

Hi Gabriele, This is done : http://bugs.otrs.org/show_bug.cgi?id=2225 BR, Laurent MINOST Le lundi 27 août 2007 à 10:17 +0200, Gabriele D'Andrea a écrit : > Hi Laurent, > too late ;) ... I just closed the bug, maybe it's better if you open > up a new one, guess it'll

[otrs] Multiple CustomerIDs drop down menus patch

is OK (Perl is not my favourite language). Second, if anyone have some little time, i would be glad to have your replies about improve/changes needed to this patch. Best regards, Laurent Minost OTRS_Multiple_CustomersIDs_drop_down_patch.tar.gz Description: application/compressed-tar

Re: [otrs] edit ticket

Hi Peter, Didn't find any way to edit ticket data (it is named article it seems under OTRS) once it has been added to the ticket. It would be useful sometimes :) Laurent Minost Le mardi 28 août 2007 à 16:48 +0200, Peter Hoogkamer a écrit : > Hello, > > Is it possible to edit

Re: [otrs] SMTP in OTRS 2.2

Hi Mark, You will find these configuration items under Admin / SysConfig / Framework -> Core::Sendmail Best regards, Laurent MINOST Le mercredi 29 août 2007 à 09:18 +0200, [EMAIL PROTECTED] a écrit : > > Hi all, > > I have setup OTRS on our network. We have an SMTP se

Re: [otrs] changing default Next State in Customer interface

#x27;closed successful'. Maybe a bug there ? Can anyone also confirm this behaviour please ? Thanks. Best regards. Laurent Minost Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit : > hello, > > does anyone know how to chan ge the default Next State ing the customer > inter

Re: [otrs] Force state for new tickets

Hi, DId you try to limit available states on : Ticket::Frontend::AgentTicketEmail###StateType: Next possible states after an email ticket. Ticket::Frontend::AgentTicketPhone###StateType: Next possible states after a new phone ticket. Best regards, Laurent Minost Le jeudi 30 août 2007 à

Re: [otrs] limit the size of attachment file

have this parameter under SysConfig / Core::Web ( may be useful on your case ) : WebMaxFileUpload: Maximal size for file uploads via the browser (in Bytes). Best regards, Laurent MINOST Le jeudi 30 août 2007 à 16:23 +0700, Muhammad Toha Supriyadi a écrit : > Dear all, > > > >

Re: [otrs] otrs: initial configuration

Minost Le jeudi 23 août 2007 à 17:14 +0100, Tim Streater a écrit : > Hi, > > Interestingly, the same bug and same fix occur if you try to use a different > backend db for Customer Companies, too. > > tim > > > At 16:19 23/08/2007, Laurent Minost wrote: > >Hi, &g

Re: [otrs] otrs: initial configuration

ernal backend DB. Could you tell me if you also have the same behaviour please ? It will be easy to test if you already have external backend db in place right now. Thanks. BR. Laurent Minost Le jeudi 30 août 2007 à 14:11 +0100, Tim Streater a écrit : > Laurent, > > Sorry - forgot to add -

Re: [otrs] changing default Next State in Customer interface

x the code :( I will fill the bug on OTRS. Thanks again for your reply. Best regards, Laurent MINOST Le jeudi 30 août 2007 à 07:29 -0600, Keith G Holub a écrit : > Laurent, > > Thanks for replying. > > Yes I can confirm this behavior. If I create a test ticket in the > custo

Re: [otrs] changing default Next State in Customer interface

icket got a follow up.) [default: open] $Self->{PostmasterFollowUpState} = 'open'; This one is also obscur ... Default = open, so it can't be the one we're searching for :( If anyone have an idea, I will be glad because it seems a little bit unclear to me now ... BR, Laurent Minost L

Re: [otrs] MySQL Databases...

Hi, Hard to say, it depends on your OTRS version I think and also additional packages installed. It seems that with OTRS v2.2.2, 59 tables by default. BR, Laurent Minost Le jeudi 30 août 2007 à 07:33 -0700, Jeff Shepherd a écrit : > Hello, > I was wondering how many tables OTRS

Re: [otrs] changing default Next State in Customer interface

Yes, I looked at it (portion of what I wrote was copy/paste from the URL you gave). But, I have to say that some parameters are obscured ... Laurent Minost Le jeudi 30 août 2007 à 16:41 +0200, Nils Breunese (Lemonbit) a écrit : > Laurent Minost wrote: > > > But then what is the pur

Re: [otrs] MySQL Databases...

ive | | webwatcher_job_schedule | | xml_storage | +--+ 79 rows in set (0.01 sec) BR, Laurent Minost Le jeudi 30 août 2007 à 08:20 -0700, Jeff Shepherd a écrit : > Hi Laurent, > 59 tables? Are you sure? I'm showing 77 in my databa

Re: [otrs] Ticket age - increase only during working hours

Hi Matas, I was thinking it was the default behaviour if you selected a Calendar with specified hours on your queue settings ? Did you check on the doc or try this please ? Best regards, Laurent Minost Le vendredi 31 août 2007 à 10:04 +0300, Matas Labasauskas a écrit : > Hello, >

Re: [otrs] Ticket age - increase only during working hours

Sorry, I was first thinking you were talking about escalation :o/ For TicketAge, its name describe it well so I think the default OTRS behaviour is the good one. BR, Laurent Minost Le vendredi 31 août 2007 à 09:19 +0200, Laurent Minost a écrit : > Hi Matas, > > I was thinking i

Re: [otrs] OTRS is slow

is probably a lot of things to improve for speed in the way it's coded I think. DB backend were never the problem in all my cases and always though that Perl is the culpit. PHP/MySQL seems to me solutions easily faster than Perl one for Web applications... Best regards, Laurent Minost Le vend

Re: [otrs] OTRS is slow

ss by reference / pass by value but it can be a good thing on which it may be needed to take some time :) BR, Laurent Minost Le vendredi 31 août 2007 à 14:31 +0200, Nils Breunese (Lemonbit) a écrit : > Laurent Minost wrote: > > > DB backend were never the problem in all my cases a

Re: [otrs] customer database

ion : http://doc.otrs.org/2.2/en/html/x1572.html Best regards, Laurent MINOST Le mardi 04 septembre 2007 à 17:38 +0200, Andrew Meyer a écrit : > I am trying to put together the customer database. I am unsure where > to put the database config, which file? The Config.pm > in /etc/otrs/Kerne

Re: [otrs] customer database (Andrew Meyer)

rnel/Config/Defaults.pm > http://pastebin.ca/682284 > > > Andrew Meyer > Unix Systems Analyst > Precision Practice Management > 1300 Hampton Ave., Ste 200 > 314-787-0681 x39 > 314-565-0868 > -Original Message- > Message: 5 > Date: Wed, 05 Sep 2007 11:22

Re: [otrs] Need help with customer interface and ticket placing

Hi, I think this setting affects only Agent's view and not Customer's view. Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit : > >3 There is this issue in customer ticket view that all the > correspondence > >comes in tree view and not listed down so I can vie

Re: [otrs] Need help with customer interface and ticket placing

nding setting in sysconfig for > customer view...maybe enabling it on the agent side, will modify > customer view too (I don't think so, but it'll worth a try) > > Gabriele > ----- Original Message - > From: Laurent Minost > To: User

Re: [otrs] Standard Types and Queues

n or modify the code, I will be interested by your final resolution :) Thanks. BR, Laurent MINOST Le mercredi 12 septembre 2007 à 13:07 +0200, Buechling, Thomas a écrit : > Hallo! > > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we > mostly use Telephone Tickets

Re: [otrs] Standard Types and Queues

and added when drop-down menu is displayed That's why I did some modifications on the code :( Best regards, Laurent MINOST Le jeudi 13 septembre 2007 à 10:48 +0200, Gabriele D'Andrea a écrit : > > i want to Speed up the Ticket Typing Procedure.. Most Tickets ( we > > mo

Re: [otrs] Standard Types and Queues

refreshed and queue is selected. BR, Laurent MINOST Le jeudi 13 septembre 2007 à 13:52 +0200, Gabriele D'Andrea a écrit : > Which version of OTRS are you using? > I'm using OTRS v. 2.1.7 > We want our users to insert ticket in the 1st level queue, and not in > other queues.

[otrs] Timeout while using Stats module

that could be set to avoid this behaviour please ? Thanks by advance for your answers and time. Best regards, Laurent MINOST ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

Re: [otrs] Software Error

Hi, This link shoud be useful : http://lists.otrs.org/pipermail/otrs/2007-July/019315.html Best regards, Laurent MINOST Le mercredi 19 septembre 2007 à 03:30 +0200, Maurice James Ny a écrit : > Does anyone know what this error is? I get this when ever I try to > send an email from a

Re: [otrs] AD Single Sign On

users : http://doc.otrs.org/2.2/en/html/x1643.html#customer-auth-backends I would be interested by your returns if you tried (or going to try) these modules. Thanks. Best regards. Laurent MINOST Le mercredi 19 septembre 2007 à 17:20 +0200, Derek Blevins a écrit : > Hello, > > I'm t

Re: [otrs] Standard Types and Queues

ons. Have fun. Best regards, Laurent Minost Luis Wong a écrit : *I have this exactly same problem. Can you please share your code modifications?* *Thank you,* *Luis* * * *[otrs] Standard Types and Queues* *Laurent Minost* lminost at denyall.com <mailto:otrs%40otrs.org?

Re: [otrs] Create non-client visible tickets

to do this with this method, it could be also interesting for me :) Thanks by advance. Laurent MINOST Jesús M. Navarro a écrit : Hi, list: I'm looking for a way to create tickets for a client that still are not visible for them (quite alike to an "internal note" but expanding t

Re: [otrs] Create non-client visible tickets

omer Move/State/Owner Notify:' to No on Queue settings of the queue on which tickets are located, customer will not be notified about modifications on this ticket I think that it's currently already possible to do what Jesus wants to do but maybe in a less comfortable way than what you d

Re: [otrs] OTRS very slow

Thanks by advance for your answers. Laurent MINOST Richard Hinkamp - BeSite a écrit : We have an install with 100.000 tickets and it's not slow. It is not running on Windows (Linux+mysql), so don't know about windows installs... Richard pri pri wrote: hi all i have been using OTRS on wi

Re: [otrs] clear a whole queue

Hi, You should give a try to Generic Agent : http://doc.otrs.org/2.2/en/html/x1149.html which should in your case be the right tool to mass move/delete ... some tickets in specific queue and/or others criterias. Best regards, Laurent MINOST B Z a écrit : Hello, I apologize in advance

[otrs] Survey module : is there some manual, howto or informations somewhere about it ?

to or informations about it :( So if someone use it or if any OTRS dev could paste us a little how-to here or do a FAQ article, I think it will help a few people by now and in the future. Thanks by advance. Best regards, Laurent MINOST ___ OTRS mailing

[otrs] Search Tickets by metacharacters

gh number 2400 to 2500 for exemple ? ( a thing like 24[0-9]{2} ) Thanks by advance for your answer, Best regards. Laurent Minost ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

installer.pl step as you can see on screenshots provided on the page. Best regards, Laurent MINOST Cece Yaya Sudarya a écrit : Dear Laurent, Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but

Re: [otrs] Automatically assigning people to a queue by their mail address domain

malformed rule ... Just consider the problem and all the situations you will have to face ... and also consider that source email address can easily be forged. Best regards, Laurent MINOST Boris Ratak a écrit : Hi, According to the OTRS doc (http://doc.otrs.org/2.2/en/html/x846.html#adm

Re: [otrs] MySQL Admin Problems

your current installation : http://doc.otrs.org/2.2/en/html/c267.html Best regards, Laurent MINOST Emily Flynn a écrit : Hi, I’m running OTRS 2.1.7, and I’ve been having a problem with Apache failing. So I want to upgrade to 2.2 hoping this might fix it. What this entails is backing

Re: [otrs] Add Button To menu

', 'Name' => 'Admin', 'Link' => 'Action=Admin' } ], 'NavBarName' => 'Admin', 'Description' => 'Admin-Area', 'Title' => 'Admin', 'NavBarModule' => { &#x

Re: [otrs] Survey module : is there some manual, howto or informations somewhere about it ?

I don't know of Windows installation of OTRS but I would advise you to change Log Type to File rather than Syslog on Windows Best regards, Laurent MINOST Cece Yaya Sudarya a écrit : Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I

Re: [otrs] How do I promote a ticket answer to faq?

Hi, If you mean : create a FAQ entry from an answer done for a ticket ? I wondered a few weeks ago how to do this and still not having any answer at the moment, I wonder if it's possible at the moment ? Would be interested if you find how to do it please. BR, Laurent MINOST DataForc

Re: [otrs] ticket subject on customer ZoomTicket interface

ed in Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl : 133c132 < value="$QData{"Article::Subject"}" size="70"> --- > value="$QData{"Subject"}" size="70"> Hope it will help, Best regards, Laurent

Re: [otrs] Add internal note via email

hould find what you need. BR, Laurent MINOST Sándor Fehér a écrit : Hi, Is it possible to add an internal note to a ticket ? Via some special email header settings or other way.. Thanks. Sandor ___ OTRS mailing list: otrs - Webpage: http://otrs.or

[otrs] Search Tickets - display date rather than age

Hi, Almost all is on the subject :) Does anybody know if it's possible to configure OTRS so it will display in Search results the Ticket creation date and NOT the Ticket age ( that one is not very useful to my point of view ) please ? Thanks for your answer. Best regards, Laurent M

[otrs] Search Tickets - display date rather than age

Hi, Does anyone have an idea on how to achieve this please ? I did not find any configuration directive to do this, maybe a code modification is necessary ? Thanks, BR Laurent Laurent Minost a écrit : Hi, Almost all is on the subject :) Does anybody know if it's possible to conf

Re: [otrs] Mails are not coming to OTRS inbox

Hi, Try to check your OTRS database under table 'process_id'. You probably have an entry there that is locked, delete it and it should help. BR, Laurent vimal pillai a écrit : hi, Mails are not coming to OTRS inbox .When i checked the otrs.log i saw the message [Notice][Kernel::Syst

[otrs] Customer frontend select ticket customer ID when creating a new ticket

opened the ticket. I'm available if I was not clear or if you need more informations. Thanks a lot. Laurent MINOST ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] OTRS slow? Especially index.pl?

Hi Adam, FYI, even with mod_perl activated I personnaly think it is slow. We already discussed on this mailing list of this problem and it still the same ... Laurent Nils Breunese (Lemonbit) a écrit : Nielson, Adam wrote: Any troubleshooting ideas or suggestions as to why OTRS loads extre

Re: [otrs] splitting tickets OTRS 2.2.5

Hi Ali, The 'Split' link that Nils is talking about is located on the bottom down of your ticket details just before the 'Change Queue' field. BR, Laurent Ali M. a écrit : I dont have that link, when I zoom I only have these links Back - Lock - History - Print - Priority - Free Fields -

Re: [otrs] OTRS 2.2.5 Using Autologin?

Hi, Don't have an answer about your Single Sign On Request but I would be interested in having your configuration (Config.pm) for the authentification part via LDAP on the Win2k3 AD ? Is it possible please ? Thanks by advance. Laurent Glaab, Achim a écrit : Hello, I am using OTRS 2.2.5

[otrs] OTRS 2.2.6 : problem with Customer Companies listing

Hi, upgraded to OTRS 2.2.6 a few days ago and we are faced to a little problem : Under the Agent frontend, the Company link is not displaying anymore our companies from our external DB, when I click on the Company link/Icon, I'm only having nothing displayed, just the possibility to add a ne

Re: [otrs] mail loop

Hi Lars, Same thing here when sending my mail on May 5th 2:13pm BR, Laurent Lars Jørgensen a écrit : Am I the only one getting these? Seems there's a loop configuration at lusen.otrs.org. __ *From:*Mail Delivery System [_mailto:[EMAIL PROTECTE

Re: [otrs] OTRS 2.2.6 : problem with Customer Companies listing

erly - send me these files : -> Kernel/Config.pm -> Kernel/ZZZAuto.pm -> Kernel/ZZZAAuto.com -> Kernel/System/CustomerCompany.pm -> Kernel/Modules/AdminCustomerCompany.pm Thanks by advance, BR. Laurent MINOST Laurent Minost a écrit : Hi, upgraded to OTRS 2.2.6 a few da

Re: [otrs] OTRS 2.2.6 : problem with Customer Companies listing

ld be appreciated. Thanks by advance. Laurent MINOST Laurent Minost a écrit : Hi, Anyone having such a behaviour please ? In order for me to "debug" the problem, does anyone having OTRS 2.2.6 installed and working with an external MySQL database for Customer Companies can : - tell

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