Re: [otrs] Adding the Customer Location field to the main QueueView

Try looking at... http://doc.otrs.org/2.3/en/html/c1619.html#customer-data http://doc.otrs.org/2.3/en/html/x1638.html On Wed, May 13, 2009 at 11:03 PM, wrote: Hello all, Is there a way to add the Customer Location to the primary queue view, preferably in the right frame directly under

Re: [otrs] Noob - customising Customer User fields

> I'm wanting to add some phone fileds to the Customer User > panel, as per the first steps documentation. I've added > three fields to the database table for Cellphone, Direct, and > switchboard, and am looking at the "CustomerUser stuff" The complete configuration change is located in Chapt

Re: [otrs] Company tickets

I assume that under your item one that you meant to say ... created new Company called XYZ? Don't know who might have said that all items would update... as you have noted they will not. To my knowledge you have two options, manual edit tickets via OTRS interface or edit database directly. Manual

Re: [otrs] why ticket's body or note is mandatory?

> Hi Maurice, > My main problem is when I want to close a ticket I must enter some text in body of it. > Is there any way to get rid of this? Yes, in the sysconfig there is a way to disable the requirement of text in the message. I remember this being discussed and resolved sometime ago. I do not

Re: [otrs] help needed

Hi all, I am newbie to otrs. I setup few new emails and was trying to figure out how it works in win32 platform. I have setup ticket notification system. But when I check email, there is no notification. I don't know what is going on. I have setup SMTP(sysconfig-->code::sendmail). I have put a

Re: [otrs] is it mandatory for OTRS and mysql to be therein thesame box.

During testing we did have the mysql database on a different box. Don't recall there being any significant issue, but that was a while ago. We may have installed on a local system and migrated to a remote at a point during testing. (?) I'd suggest verifying the hostname and resolution. I can't r

Re: [otrs] Help with email configuration and testing

[Wed Jun 17 17:32:07 2009][Error][Kernel::System::MailAccount::IMAP::Fetch][72] IMAP: Can't connect to In my log is the correct IP address of the server, the same used in Outlook Express. What I'm missing? Shooting from the hip... name resolution, IP connectivity, & firewall configuration w

Re: [otrs] Help with email configuration and testing

Outlook Express works properly so it shouldn't be a "name resolution, IP connectivity, & firewall configuration" issue. PS This mailing system is really obsole. I'd love to have a true discussion forum. Is OTRS on on a windows platform!? If not I'd verify that name resolution is the same fr

Re: [otrs] how do you unmerge merged tickets?

No such feature to my knowledge. However if you are learned and examine the db structure it should be possible. We had someone merge a ticket incorrectly once... this turned out to be an easy fix. - OTRS mailing list: otrs - Webp

Re: [otrs] Question regarding inbound email / ticket creation

have not worked OTRS in a winderz environment, so this just speculation. There have been a number of postings on this issue over the time I;ve listened and generally the trouble usually revolves around... perl, installed perl modules, and scheduled tasks. Unfortunately exactly how this is done on

Re: [otrs] A few questions on otrs' capabilities.

> o Is there a way for the customer to keep track of a ticket > through email? Agent may select methods to have customers emailed their responses/updates. Of course the customers email must work. > o Does otrs have to be on the same machine as the mail server > that handles its messages or, say

Re: [otrs] Where did I find these options?

> One of the options was whether the site is HTTP or HTTPS, Admin | SysConfig | Framework:Core - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otr

Re: [otrs] Notifications

I would have to presume that you have modified OTRS to map the originating address to a 'standard' address, because the default is to reply to the address the request originated. There would have to be some logic which maps to the new address. LQ _ From: otrs-boun...@otrs.org [mailto:

Re: [otrs] Still getting reminders after the ticket has been closed

> the ticket. They still get notifications as shown below, and > these seems to keep coming also, despite the ticket being closed. Think I've seen this when the ticket remains locked. Set generic agent to unlock tickets (closed if you prefer). LQ --

Re: [otrs] Updating ticket X-OTRS-State based on external email res ponse from agent

Adam, I am not able to quote a specific response at this time but might point you to assistance. A month or two ago a user posted on a similar inquiry. In response, another OTRS's user poster a filter used to allow email updates. Wish I could remember the details but age gets me. However you c

Re: [otrs] event-based notification of new email tickets in 2.4.2

I'll chime in... Don't know why you're attempting to directly modify system files to get responses? This is easily performed under the Admin section in the Responses and Queues <--> Responses sub-sections. If you are not sure of what you're modifying you should leave the OTRS files alone. Chang

Re: [otrs] event-based notification of new email tickets in 2.4.2

and verify setup/configuration, thet will likely contain the needed pointer. Having set responses on the first run in just a few mintes can see where the LQ Alan McKay wrote: On Mon, Aug 10, 2009 at 11:33 AM, LQ Marshall<qmarsh...@inetspace.net> wrote: > I'll chime in... Don

Re: [otrs] Bulk actions needs text

Lars, This is likely a configurable setting from the Sysconfig panel. I do not remember the exact location at this time but a search should find it easily. It is a simple true/false (1/0) field. LQ Lars Monsees wrote: How can I get the old behaviour back? Lars -

Re: [otrs] New ticket email notification without "Auto responses <- -> Queues" ? 2.4.2 EBN?

Have you enabled notifications on the user agent's profile preferences? - When in doubt print it out. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

Re: [otrs] System log

I ?think? The system log is stored as /var/log/otrs.  No where near our box or I'd verify first.  Alan McKay wrote: Hmmm, that's interesting. I was going to say you could use the SQL box to view the appropriate DB table, but I can't find a DB table for the system log! ---

Re: [otrs] Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, line 4."

May be a day late and dollar short here but... Hand editting the file may be the solution here. I believe that admin control panel changes are stored in the ZZZAuto.pm files? If correct you'd find  the LogModule change in the file.  Proper removing may address the problem. Lev Davidovich wrote

Re: [otrs] Disable auto add http link in ticket body text

Would bother trying to disable, most email clients are going to turn it back into a link anyway.   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piper

[otrs] changing defaults

I just want to change 2 lines from the Defaults.pm file. Is in necessary to copy the entire 'section' from the Defaults.pm to my Config.pm file? (This greatly complicated the upgrade!) Specifically, I just want to enable the CompanyCustomer option, but would not prefer to have to bring the ent

Re: [otrs] changing defaults

Think I've been able to answer my own question? (Took a walk around the block.) Once I bothered to read what was in front of me... it was clear. Would prefer if you could make singular changes, but... whaa. Sorry for the dense post. LQ > -Original Message- > I just want to change 2 lin

Re: [otrs] Otrs ticketsystem transfer to other server

Only problem with the transfer is that the databases structure may change from version to version.  The upgrade scripts are one way (upgrade). You'd have to custom a downgrade script and it would potentially cause problems. It would be far easier to maintain consistent versions across each syste

Re: [otrs] two OTRS installations?

> ok, thanks. Then I will update. But it will a longer process, > I guess, first upgrading to 2.0 and then to other versions. I don't think it is necessary to install each version. you will just have to run the db upgrade scripts for each step.

Re: [otrs] FW: reg: importing incidents:

Can't say for sure but there is a cvs import script.  What it's exact use is I don't know, but you may want to look. LQ murli wrote: Do we have the below provision in OTRS?   MurliManohar TenthPlanet From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of murl

Re: [otrs] Merge tickets with Customer

Probably need to allow customers to see closed tickets. It's a setting in the customer's detail. _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hien HUYNH HUU Sent: Monday, September 14, 2009 3:47 AM To: otrs@otrs.org Subject: [otrs] Merge tickets with Custome

Re: [otrs] Max_Allowed_Packet

See the following... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ &CategoryID=4&ItemID=50 _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marretta, Rosanna Sent: Tuesday, Septe

Re: [otrs] Changing MySQL to MSSQL

_ Thank you very much for your email. I haven't set up the System DSN, would make sense! We are using Linux Suse server, do you know how to do this as I'm very new to linux. Thanks, Rosanna The DSN is setup on the Windows server in which the MSSQL server is installed. Nathan

Re: [otrs] otrs, apache2 and mod_perl2

I ran into this problem when I upgraded from ver 1.x many years ago.  Resolved by going to apache... Sorry don't remember the specifics, but it was a 5 min correction. LQ Marshall lqmarsh...@inetspace.net (o) 919.866.3195 (m) 919.796.3949 - Sent from my Mobile d

Re: [otrs] Deleting tickets

I created a special queue in which tickets contained within are deleted should their status be set to 'Delete'. Agents, with permissions, just move the ticket to that queue and forget it. - OTRS mailing list: otrs - Webpage: ht

Re: [otrs] [Spam] Re: Tickets by "agent" on another Queue

There is an switch which allows a customer/agent connection. There may be something similar for your purposes... or the same may work. It's been a while since it was raised on the list... you have to look back a way to research details from the list. On Tue, Sep 29, 2009 at 7:05 PM, Sridhar K

Re: [otrs] Can't seem to close a ticket

If your queue configuration allows a user to reopen a closed ticket and you send or cc a copy of the message to the closed ticket it will re-open the ticket when you close it. Two solutions... (1) Don't allow closed tickets to be re-opened, (2) no cc/b'cc the queue. _ From: otrs-bou

Re: [otrs] Sending email in OTRS--RESOLVED

_ Sent: Thursday, October 22, 2009 11:39 AM Subject: Re: [otrs] Sending email in OTRS--RESOLVED I figured it out myself. For some reason, otrs didn't like the FQDN of my mailserver for the smtp settings, but rather wanted just the server name. I initially had mail.x.org as the h

Re: [otrs] Customer-Grouping

Sourabh Sarwate wrote: So for that I want to create the customer login   w.r.t country. Also  I want to create one customer Id for their HQ so that they can view all the tickets from their different operation.  Sliding in late here but seems like you would assign company ids by country and on H

Re: [otrs] Help

Nov 11 19:02:57 soporte postfix/smtp[4473]: warning: no MX host for signe.es has a valid address record Nov 11 19:02:57 soporte postfix/smtp[4473]: BBDD64837B: to=< sopo...@signe.es>, relay=none, delay=0.01, delays=0.01/0/0/0, dsn=5.4.4, status=bounced (

Re: [otrs] automatically fill of TicketFreeText

> I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a value from > my databyse automatically. This value is a unique value in database (number of contract). Don't think that TicketFreeText is correct. I'd think you'd want to add a new field to hold the contract number data

Re: [otrs] automatically fill of TicketFreeText

Igor Cherepanov wrote: I think I described my problem not precise,   Thank you for your answer, you sent the configuration of mapping/backend (customer information at the side of ticket) I have done it I configured unique customer_id there (in customer backend) and I can search for creat

Re: [otrs] Customer DB import from excel sheet

#customer-self-registration-customer-table gl, LQ Marshall - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW

Re: [otrs] Modification of User Agent Data (users table)

_ Sent: Monday, December 14, 2009 4:30 PM Subject: [otrs] Modification of User Agent Data (users table) I would like to add phone number as one of the fields on a user agent create. I was able to change the customer user information successfully by copying the customer user map fro

Re: [otrs] POP3 SSL Installation

_ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mohamed Zakaria Sent: Wednesday, December 16, 2009 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] POP3 SSL Installation Anyone has any idea on how to enable the SSL on pop3?

Re: [otrs] POP3 SSL Installation

Zak, (1) What happened in during the install? What was the output? (2) Can you su to root rather than sudo? This is better in server environ IMO. > Is there any other way to run as root? Try su-ing to root (su -). gl,lq > -Original Message- > From: otrs-boun...@otrs.org [mailto:ot

Re: [otrs] I'm installing OTRS 2.4.5 on a server and my database (MySQL) on another server. The two servers are OpenSuse 11.2.

Sent: Friday, December 18, 2009 1:10 PM Subject: [otrs] I'm installing OTRS 2.4.5 on a server and my database (MySQL) on another server. The two servers are OpenSuse 11.2. In the first installation steps of the Screen, "Create Database (2 / 4)" I specify what the server database, but errors occur

Re: [otrs] POP3 SSL Installation

the CPAN is regarding the home folder as "/home/msiadmin/.cpan/Metadata" I need to change this path to "/opt/otrs/.cpan/Metadata" which is the OTRS home folder. Anyone has any clue on how to change this? Regards, Zak -Original Message- From: otrs-boun...@otrs.or

Re: [otrs] Is it possible to automatically link an email ticket

Considering that each installation we have links accounts out of the box... I'd agree you have a problem. The only thing I would know to check is to verify that you have email addresses configured in your customer users' accounts. This has always worked without issue on our installs. Might sug

Re: [otrs] Possible Restore of Tickets after Delete by Generic Agent

> we have the Problem that an Generic Agent has delete all > Tickets of us. > The Problem is, we have an Error in our Backup and i can only > Back to 07.12.2009 but i need 22.12.2009. I've not verified this, but assume that the OTRS code used the SQL delete command. Assuming this is true the o

Re: [otrs] Tickets ReOpening

On 13.01.2010, at 00:37, Christopher Ross wrote: Is there any way to disable the reopening of tickets by email once they are already closed? _ Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed. LQ ---

Re: [otrs] Tickets ReOpening

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 7:14 PM If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be a

Re: [otrs] unable to use master/slave feature

Check out... http://www.youtube.com/watch?v=zkc_qTCSloo Will probably help out with how to use basic Master/Slave features. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] Mail bounce

On 20100816 at 06:26 AM Julian Junge typed... > option a.) When a mail is send to a closed ticket, the mail bounces, and the > sender receives a notification that his case is closed and he please removes > the ticket number from the subject and sends that mail again. You could create a reply d

Re: [otrs] Header with IP-information of sender

> How do I display the header of the e-mail (I need senders IP-address) If you have an (Plain) link in your message line click on it. If not it likely needs to be enabled. There is an option... on the SysConfig Config Options: Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::Pla

Re: [otrs] hide agent email address from customer view

On Sep 14, 2010 3:36 AM, Daniel Maher wrote: On 09/02/2010 02:37 PM, Daniel Maher wrote: >>  I am curious to know if there is a way to hide the agent email addresses > > from the customer's viewpoint (i.e. customer.pl) ? In particular i am > > referring to the note tr

Re: [otrs] Disable HTML mails

I don't remember the exact location under the SysConfig but if you search the archive (probably for rich text would be good) I asked the question back when 3.x was released. L. Marshall -- Sent from Havelock, NC On Sep 14, 2010 3:35 AM, Daniel Maher wrote: On 09/14/2010 12

Re: [otrs] Attachments files

> Is there any way to change this option and move this content to the FS > (if the DB grows too large) on an existing system? I think there in a script to do this. Look on your server's script directory; it was documented. L. Marshall lmarsh...@inetspace.net (o) 919.866.3195 (m) 919.796.3949 --

[otrs] Happy Holidays

Hello, I will be out of the office from Wednesday, December 22nd through Christmas, 2010 with intermittent access to voice mail and email. If you require more immediate assistance please forward your request to support. See you in 2011... --

Re: [otrs] multiple sites on 1 server

On Monday, January 10, 2011 11:01 AM, Andrew Meyer said… >  I need to be able to have OTRS, and phpMyAdmin running on the server.  I > was thinking I would need to setup vhosts in apache, but I’m not sure where > to start…   Both OTRS and phpMyAdmin will run fine on the same server.  Installed i

[otrs] Old accounts - customer users and users

I understand that you can invalidate old accounts as deleting them creates a number of issues. However as the number grows there become a practical limit to having a gross of invalid accounts (Doesn't it?) What problems could be expected should I edit and existing account for a new user? As

Re: [otrs] Firefox does not remember otrs agent password

I've had similar things occur in the past. I deleted the saved paswords from the browser, exited and the re-saved them. Ding:-) gl -LQ - Original Message - From:Matas To:otrs@otrs.org Sent:6/3/2011 4:36 Subject:Re: [otrs] Firefox does not remember otrs agent password On 06/03/2011 10:5

Re: [otrs] Firefox does not remember otrs agent password

Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ - Original Message - From:Frank Thommen To:"User questions and discussions about OTRS." Sent:6/3/2011 16:33 Subject:Re: [otrs] Firefox does not

Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password

TRS." Sent:6/4/2011 4:20 Subject:[Spam] Re: [otrs] Firefox does not remember otrs agent password On Sat, Jun 4, 2011 at 6:50 AM, "LQ Marshall" wrote: > Did you verify that firefox has not been told to not remember passwords for > OTRS; I've never had trouble settomg

Re: [otrs] Firefox does not remember otrs agent password

:otrs-boun...@otrs.org] On Behalf Of "LQ Marshall" Sent: Saturday, June 04, 2011 8:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] [Spam] Re: Firefox does not remember otrs agent password * Check password cache doesn't have multiple references... Firefox doesn

Re: [otrs] Firefox does not remember otrs agent password

> http://kb.mozillazine.org/Password_only_filled_after_entering_user_name Have you checked the mozilla website to see if any of the fixes listed address the problem? I was unaware of the javascript component. Where it is likely possible to edit the OTRS login code to restore the password save

Re: [otrs] Unmerging Tickets

To my knowledge and having asked this same question myself... no there isn't an umerge function. :-( I have sucessfully gone into the the database and performed a manual unmerge or remerge to be more exact. If you are SQL capable it isn't too difficult. LQ Marshall I

[otrs] Missing Free Fields Link

After our last two upgrades, the "Free Fields" link disappears from the tickets. Last time I eventually found that something had been incorrectly set and turned them off, but I'm not been so successful with 3.0.x. I've not been able to find an appropriate link in my searches. Does anyone know

Re: [otrs] Missing Free Fields Link

Le 2011-08-17 16:48, LQ Marshall a écrit : > In which interface? Agent? Customer? Both? > > Can you see them in the database? The agent interface is where I'm attempting to restore the link. Not sure how useful the Free Field link would be for a customer (a good opportunity for t

Re: [otrs] Error fetching mail from Exchange Server

d? Is the account enabled for POP3 service? <etc...etc> Troubleshoot and resolve the connection problem. LQ Marshall -- Paper is Good, Pass it On On Sep 18, 2011 17:54, Wayne Green <wgr...@concordiaselma.edu> wrote: I am getting the following error when fetching

Re: [otrs] Redirect http to https

There is a HTTPS directive within the OTRS SysConfig. Sorry I don't recall it's exact location. - Original Message - From: Ugo Bellavance To: otrs@otrs.org Sent: 3/5/2012 22:15 Subject: Re: [otrs] Redirect http to https On 2012-03-05 22:10, micha...@firstus.org wrote: > Version OTRS

Re: [otrs] Question on Installing OTRS

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 16, 2012 6:01 AM To: otrs@otrs.org Subject: [otrs] Question on Installing OTRS > > Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with deta

Re: [otrs] Responses when creating new e-mails

http://doc.otrs.org/3.1/en/html/adminarea-salutations-signatures-attachments -and-answers.html From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, September 11, 2012 11:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Respo

[otrs] Out of the Office...

Hello, I will be out of the office from Tuesday, October 16th through Thursday October 18th, 2012. During this time I will have intermittent access to email. If you require more immediate assistance please forward your request to support. ---

[otrs] Out of the Office...

aravind.r, I will be out of the office from Tuesday, October 16th through Thursday October 18th, 2012 with intermittent access to email. If you require more immediate assistance please forward your request to support. - OTRS ma

RE: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client

> Nils Breunese (Lemonbit) wrote: > > > When I have something sitting in my inbox that really should be > > sitting in OTRS I just forward the message to OTRS. > > The From (and other) information in OTRS gets wrong info with > this solution. When you answer the thicket you have to change To: >

[otrs] Un-merge ... Is it possible?

Have a situation where I would like to un-merge two tickets. Does anyone know if this is possible? A nudge in the correct direction? LQ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

RE: [otrs] Otrs email subject issue

Have you modified the otrs server number? (Not sure if that is what it's called.) I would !assume! that changing it would have the server recognize not to create a email loop. Q From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mujtaba Kar

RE: [otrs] OT - Cannot get mail or access internet, but intranet ok

> Example of a phone ticket error : (DNS problem: Send error: > Network is unreachable)! > > This is the indication that my DNS is not working correctly, > however I cannot seem to find the issue to fix it. > However, I cannot access the internet or ping any other > server or device outside of

RE: [otrs] Remove article attachment from MySQL Database to FileSystem

You can try Google translator. It's not perfect but I think you can get the gist. The German to English translation for this is ...(this is a single URL) http://translate.google.com/translate?u=http%3A%2F%2Fwww.otrs-forum.de%2Fvie wtopic.php%3Ff%3D18%26p%3D7353%23p7353

RE: [otrs] Questions about OTRS

> I was curious if in OTRS you can have it authenticate from a > windows domain/LDAP server instead of prompting the users to > log in with a separate account? Yes > Also, when a ticket request is submitted can it contact the > support team at an email address? Notifications are sent to whom

RE: [otrs] Reset the root password.

> Is there a way to reset this. I feel pretty dumb about not > keeping track of this. MY GUESS, Steve... You probably can log into the database and find a user's table with a password field. Q ___ OTRS mailing list: otrs - Webpage: http://otrs.org/

RE: [otrs] Host-based theming and automation

> Please, some one, let me know that this e-mail got through. I've been > having trouble submitting stuff to this list as I believe it falls off > into the great bit-bucket in the sky. Message was received... The bit-bucket has been purged. Sorry no experience on your other questions. ___

RE: [otrs] Reject emails without ticket ID

Sorry, if I am being dense, but if you reject message w/o ID how are customers going to open new issues? > -Original Message- > Sent: Thursday, January 17, 2008 6:22 AM > Subject: [otrs] Reject emails without ticket ID ___ OTRS mailing list: ot

RE: [otrs] mail loop

I am not receiving multiple messages. Might want to look into other causes. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Lars Jørgensen > Sent: Wednesday, February 06, 2008 3:55 AM > To: User questions and discussions about OTRS.org > Subject: [

RE: [otrs] mail loop

Are you guys receiving all messages multiple times? Or just some? It may be possible that your getting a CC from the originator. I have a list that I maintain and one users' mail client insist on CC in original sender. Also wonder if you may be signed up multiple times? ... Have you checked the

Re: [otrs] I lost all admin power into OTRS!!!

> what SQL Tool? Any tip? I think you said you were using M$-SQL which implies that there is an install of the MS SQL Query Analyzer on the server. If it was not installed you can install it from the install CD, but it is loaded by default. gl ___ OTR

RE: [Spam] Re: [otrs] I lost all admin power into OTRS!!!

The database could be named nearly anything. If you have access to OTRS files the database is referenced in the Config.pm file (it's in the Kernel dir). Don't know if the win32 version uses the same structure though. Probably will have to look for the DB name and then go back to Query analyzer.

Re: [otrs] I lost all admin power into OTRS!!!

OK... (1) I presume you mean that you have looked at not edited Config.pm? (2) this is a windows box?, (3) with OTRS and MS-SQL installed on the same box?, (4) You have looked through the MS-SQL and there are no otrs databases? (show databases;) ... hum Does your AD have an otrs user? Is

Re: [otrs] I lost all admin power into OTRS!!!

Self->{'DatabasePw'} = 'hot'; # DatabaseDSN I think that this tells me that the name of my database is really OTRS as I thought. Right? However, unhappily, I still could not find it into SQL Querry Analizer. What a hell! On Feb 9, 2008 3:39 AM, LQ Marshall <[EM

RE: AW: [otrs] Subjects of tickets in customer view

> Example: > > Ticketname: Server XY HDD Failure > E-Mail: Ticket accepted > Note1: Problem Analyzation. > Note2: Manufacturer Ticket # > Note3: Appointment with Service Guy > > If I change all the Notes to "Server XY HDD Failure" it will > help my customer to tell the tickets apart, but for me

RE: [otrs] upgrading from 2.0.4 to 2.2.5

> I am getting this when doing the Database upgrade. > > otrs2/var/www/otrs/scripts# cat DBUpdate-to-2.2.mysql.sql | mysql -u root -p -f otrs2 > Enter password: > ERROR 1146 (42S02) at line 103: Table 'otrs2.ticket_watcher' doesn't exist > ERROR 1146 (42S02) at line 104: Table 'otrs2.ticket_

RE: [otrs] windows update for OTRS

Windows SBS are available remotely via RemoteWorkgroup(a web-based RDP). If you have enabled this you simply access it via HTTP(S). If the admin enabled RDP and allowed it through the FW then that might be an option. Since you don't seem to know about the server administration. It will be far ea

RE: [otrs] re-opening closed tickets

Action on the ticket... It will 're-open.' ( I assume that no coding changes from default have been made to inhibit the re-opening of a ticket.) > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Craig Meirick > Sent: Friday, February 22, 2008 8:57 AM

RE: [otrs] Mod perl...

Did you compile perl into Apache? > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Nielson, Adam > Sent: Monday, February 25, 2008 7:48 PM > To: User questions and discussions about OTRS.org > Subject: [otrs] Mod perl... > > So, I used this page he

RE: [otrs] Mod perl...

> > Did you compile perl into Apache? > > Most distributions these days don't require you to compile anything. > But then again I don't think Adam mentioned what distribution > he's running. > > Nils Breunese. Good point... As you noted in your reply it is difficult to help when a question do

RE: [otrs] closed ticket email notify with note

> > I to all, I have a question: when I close a ticket I write > a note. I > > would like that this note is included in the e-mail notification to > > customer. I can't find how it is possible. > > That note is an internal note, it will not be sent to the customer. If I want to send a message

RE: [otrs] closed ticket email notify with note

> That was what I tried to convey in my last post. Sorry if the > meaning was lost in bad English - it's not my native language. Hum , your English was fine. My reading well that, obviously, is in need of some work ;-( My French is also bad from years of neglect at least you are using at least

RE: [otrs] User interface does not list users

> Any ideas why this is? Oh and if I search for myself, I am found. > Also, if I click on users<->groups, it does list the users there. Did you upgrade the database after your upgrade? Q > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Jonathan La

RE: [otrs] What is the difference between OPEN and NEW state?

Generically... NEW -- just in from customer, not been acted upon OPEN -- ticket is still being worked, some action has been taken _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of BCWINFO Sent: Wednesday, March 12, 2008 9:16 AM To: User questions and discussi

RE: [otrs] ITSM - Config Item Definition for file upload and save

Where there may be someone here who can answer this question. This list is specifically for OTRS. ITSM list is available via [EMAIL PROTECTED] online registration is available through http://lists.otrs.org/mailman/listinfo/itsm gl _ Sent: Thursday, March 13, 2008 9:18 PM Subject: [

[otrs] Move a Note

My apologies for not previously researching this, but the answer I'm looking for is a simple one. (Mostly Yes or no.) We had a user accidentally record several notes in the wrong part of a two linked tickets. Does anyone know if it would be a simple process to go into the DB and modify the record

RE: [otrs] Can OTRS Agents create new tickets?

We do all the time...? So yes. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tony Canale Sent: Tuesday, March 25, 2008 2:44 PM To: otrs otrs Subject: [otrs] Can OTRS Agents create new tickets? Can an Agent submit a new ticket in the Agent's interface? Avoid to log in

  1   2   3   >