[otrs] How to show dynamic fields in UI while creating tickets

Hi Team, I want to see all dynamic fields while creating ticket as well as while viewing ticket details. How is this possible in OTRS UI. Thanks, Jignesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

Re: [otrs] How to show dynamic fields in UI while creating tickets

ruary 06, 2013 8:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] How to show dynamic fields in UI while creating tickets enable/add the dynamic fields to the screen via sysconfig. On Wed, Feb 6, 2013 at 9:54 AM, Jignesh Kakka (jkakka) mailto:jka...@cisco.com>> wro

Re: [otrs] Multiple Customers on a ticket?

In fact we too have a similar requirement. Let's say we have a Service which goes down, then it may affect all the customers who are subscribed to this service. So we need either to raise tickets for all customers for that service, or we need to raise ticket against Service and make customer a

[otrs] Unable to hit to RPC.pl

I created following SOAP message and tried to hit to RPC.PL http://schemas.xmlsoap.org/soap/envelope/"; xmlns:enc="http://schemas.xmlsoap.org/soap/encoding/"; xmlns:env="http://schemas.xmlsoap.org/soap/envelop/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/

Re: [otrs] Unable to hit to RPC.pl

SOAP username and password in sysconfig, you can not use agent credentials in rpc.pl<http://rpc.pl>. Hth, Mike Op 15 feb. 2013 08:12 schreef "Jignesh Kakka (jkakka)" mailto:jka...@cisco.com>> het volgende: I created following SOAP message and tried to hit to RPC.PL

Re: [otrs] Unable to hit to RPC.pl

I got the answer, referred some docs Thanks, Jignesh From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jignesh Kakka (jkakka) Sent: Friday, February 15, 2013 1:26 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Unable to hit to RPC.pl Hi Mike, What

[otrs] Can we create Services via RPC?

Hi All, Can we create Services via RPC. I don't see any service Object in RPC.pl We have TicketObject which can be used to create tickets We have customerUser Object which can be used to create customers I see Kernel:System:Service, but in RPC.pl we are not having object for it. Can somebody

Re: [otrs] Can we create Services via RPC?

It worked, I had to modify RPC.pl to make this work. Created a serviceObject of type Kernel::System::Service. Thanks, Jignesh From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jignesh Kakka (jkakka) Sent: Friday, February 15, 2013 4:47 PM To: otrs@otrs.org Subject: [otrs

[otrs] Is OTRS Helpdesk ITIL Compliant?

AS per documents , I only see OTRS ITSM as ITIL Compliant. Is OTRS Helpdesk 3.1.7 also ITIL compliant ? Thanks, JIgnesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsub

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

Actually till now we were using OTRS 3.1.7 which is not ITIL compliant. Since we have a new requirement to use ITIL compliant TroubleTicket System, we may need to install the ITSM package. But I am not sure if existing functionalities may work smoothly. We are using generic interface for webserv

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

for ITIL compliance then the business will have to accept that it's going to cost them to implement it successfully. Steve On 14 March 2013 20:07, Jignesh Kakka (jkakka) wrote: > Actually till now we were using OTRS 3.1.7 which is not ITIL compliant. > Since we have a new requirement

[otrs] Getting issue while installin on linux

Hi , I have installed perl and all other required dependencies for otrs. I ran otrs.chechmodules.pl also to check if something is missing Somehow while starting httpd/apache I get this error Can't locate version.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custo