[otrs] Adding new agent

Hello, I am having trouble adding a new agent. We are using LDAP authentication, but when I try to add a new agent, the password field is required. Am I missing something in the configuration? Thanks, Jennifer -- Jennifer Valdez CSU - Cooperative Institute for Research in the Atmosphere

[otrs] Problems Upgrading to 2.3

Hello, > We are currently running otrs 2.1.6 on rhel5 with apache webserver and > mysql database. Is it possible to upgrade to 2.3? I am having problems. > I have done a clean install on a different machine and have imported the > old database from a mysqldump file. After following the instructions

[otrs] moving from bugzilla to otrs

Has anyone had success moving data from bugzilla to otrs? Any advice? Thanks, jv ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support o

[otrs] Error: No Permission from customer page

well as the traceback. Is there something I am missing? Any help would be appreciated. -- Jennifer Valdez Web Manager/Database Assistant NOAA/OAR/ESRL/GSD 303-497-4584 [EMAIL PROTECTED] ___ OTRS mailing list: otrs

[otrs] Changing priority

Is there a way for the customer to change the priority of a ticket? For example, a ticket was submitted with normal priority (priority 3), but much time has passed and the request has now become urgent. Is there any way for the customer make this change? Or do they just have to send a follow-up ema

[otrs] Agent notification of new tickets

Hi, I am not receiving agent notifications when a new ticket is entered via the web interface. Proper notification is sent out when tickets are entered strictly via email. Any ideas? Thanks, Jennifer Valdez ___ OTRS mailing list: otrs - Webpage: http

[otrs] Notifications

il of "[EMAIL PROTECTED]". Can the notifications be from "SysAdmin <[EMAIL PROTECTED]>" instead of "OTRS Notification Master <[EMAIL PROTECTED]>" ??? If anyone has a solution, I would be glad to hear it. Thanks, Jennifer Valdez __

[otrs] Work units

quot;work units" to the time that you would like. I set mine to hours. Good Luck! Jennifer Valdez ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/l

[otrs] Creating FAQs

Is there a way (that I have overlooked) to automatically create an FAQ from a completed ticket? Thanks! Jennifer ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/

[otrs] Re: No Notification for Tickets created in Customers Web Interface (Bulent Oktem)

s a fix available, I would be very interested. Jennifer Valdez ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

[otrs] Re: Re: Ticket view - Flat rather than threade

Changing the Ticket::Frontend::ZoomExpand works really well (Great tip!!), but is there a way to strip out the otrs-generated replies (e.g. "Thanks for your e-mail. A new ticket has been created.")? It would be nice to see only the customer and user input. Thanks, Jennifer > > "Alexander Scholler

[otrs] followup after close !

I believe that in admin under "Queue & Responses" if you click on "Queue" you can set the follow up option for the queue to "possible", which re-opens the ticket. If you set it to "reject" it will no longer cause the ticket to be re

[otrs] See stats for closed tickets

Is there a way to see how many tickets were closed in a given month for one queue? We can see how many were opened, but for our purposes, it is more important to see how many were closed. Thanks in advance! Jennifer ___ OTRS mailing list: otrs - Webpag

Re: [otrs] Problem with EMail notification!

Hello, I was having the same problem. This problem seems to exist in version 2.0.4 and every version after that. After researching the bug via http://bugs.otrs.org, #1113 had the answer. You need to change Ticket.pm. Here is the code that is posted, which I have implemented and seems to work:

[otrs] Pending reminder notices won't stop

w to solve this. Jennifer Valdez ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/