Re: [otrs] Deploy OTRS configuration from test environment to production environment

;. 7. Start the Scheduler. su - otrs -c '$HOME/bin/otrs.Scheduler.pl -a start' Hope this helps. Jay On Wed, Aug 12, 2015 at 1:00 PM, Leonardo Certuche < leonardo.certu...@itconsultores.com.co> wrote: > Hello, > > The way we have done that before is: > > on app:

Re: [otrs] Deploy OTRS configuration from test environment to production environment

oops.. i missed the last part of your question. sorry. can u just export/import the configuration directly from the UI? Jay On Wed, Aug 12, 2015 at 1:23 PM, Jay wrote: > Have you checked out the /opt/otrs/scripts/backup.pl and > /opt/otrs/scripts/restore.pl scripts? These are both des

Re: [otrs] Custom Notification Script

perl function that uses LWP::UserAgent and HTTP::Request to submit a POST request. This will allow you to easily capture the response and log it to otrs. Jay Jay On Fri, Aug 21, 2015 at 12:58 AM, Andrea Iannucci < andrea.iannu...@firstclarity.com> wrote: > Hi everyone, > > i'

[otrs] how to put a ticket in Stop Clock so that SLA clock stops on the ticket when its state is changed from Open to Hold/Awaiting

a “resolved” attribute which corresponds to the “close” attribute so that it think it to be close but with resolve flag but has not been mentioned anywhere. Although they tried the solution but not able to resolve the issue. It would be great if some one let us know the correct solution

[otrs] SLA clock stops on the ticket when its state is changed from Open to Hold/Awaiting

to create a “resolved” attribute which corresponds to the “close” attribute so that it think it to be close but with resolve flag but has not been mentioned anywhere. Although they tried the solution but not able to resolve the issue. It would be great if some one let us know the correct solution

[otrs] Email ticket link broken for non-default html port

dd the :81, but OTRS refuses to accept it, at least through the SysConfig web interface. Is there something else I can do to fix this? Regards, Jay Sacco - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://l

[otrs] Duplicate event notifications

ndNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'. The PERSON@ADDRESS bits are to clean the log of email addresses. PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so on. An ideas on how I can track do

Re: [otrs] Duplicate event notifications

No, they are just members of the same group. Its as if the notification is being run twice. Now I do have another similar notification so that customers get updated, also. They get just one message. Thanks, Jay On 07/26/2011 02:04 AM, Michiel Beijen wrote: Hi Jay, could it be that

[otrs] Time Accounting

le to find a way to do this. I do not have any familiarity with Perl so coding my own solution is not an option for me. Can anyone provide any further information regarding time accounting? Thank you for your time, Jay Holler ___ OTRS mailing

Re: [otrs] Time Accounting

James, That would be great if you could share your solution. Right now it appears to be the only way to do it. Rather unfortunate as the rest of the OTRS system handles our needs quite nicely. Thanks, Jay On Thu, May 15, 2008 at 12:14 AM, James Taylor <[EMAIL PROTECTED]> wrote: >

[otrs] filtering '[spam]'-subject mail into the SPAM Queue?

d admin interface, or do I have to muck around with config files? -- ; Jay Vaughan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

[otrs] if subject has [spam], send to "SPAM" queue and *NO* autoresponse?

M', }, }; how do I also tell it not to autorespond if this rule matches? -- ; Jay Vaughan ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

Re: [otrs] if subject has [spam], send to "SPAM" queue and *NO* autoresponse?

eue name and 'X-OTRS-Queue' =>> 'x_SPAM', are the same. You said you have a SPAM queue but the rule assigns the message to "x_SPAM" Yes, that definitely helps - thanks! -- ; Jay Vaughan ___ OTRS mailin