Re: [otrs] Send email to customer

Hello Rogerio, "reply -> empty Answer" - should work for sure also for ad.hoc customers. (In my case nearly anyone is a ad-hoc customer, we don not have many otrs-registered clients) As far as I can see, the notifications are only used to store Infos which should NOT be posted to anyone, but i

Re: [otrs] otrs generate stats command reverse axis

Am 15.04.2013 13:40, schrieb Darshak Modi: Hi, As there is not relative time specification on Y axis, like 7 days report, but of daily. Can we give some option on Command line to reverse the axis? Just as its given in GUI - Yes/No selection. Hi Darshak, Have you tried this option in Sysco

Re: [otrs] How to migrate from 3.1.10 to 3.3.4

Hi, > Can't create PID PostMasterMailbox, because it's already running Although it does not seem so, it IS a right-Problem and not a running PostMasterMailbox. After the new Installation OTRS is creating several Directories with the Apache-Server under: /opt/otrs/var/tmp Usually User an

Re: [otrs] DB Tables

Am 16.04.2014 02:36, schrieb Gerald Young: ... select q.name queue, count(t.id ) number from ticket t left join queue q on q.id =t.queue_id left join ticket_state ts on ts.id = t.ticket_state_id group by q.name number

[otrs] Enable Search for Dynamic Text with ACL

Hello OTRS-Group, I have problems with searching dynamic Text in OTRS 3.2.8 We enabled the two Dynamic Pulldowns in AgentTicketSearch $Self->{'Ticket::Frontend::AgentTicketSearch'}->{'DynamicField'} = { 'ReasonCodes' => '1', 'ReasonCodesCategory' => '1' }; We have about 150 ReasonCodes ca

Re: [otrs] Enable Search for Dynamic Text with ACL

Am 10.06.2014 13:15, schrieb Nils Leideck: Hi Friedrich, you can add another ACL to overrule previous ACLs and display the field values in AgentTicketSearch: $Self->{TicketAcl}->{'ZZZ-300-100-A-ReasonCodesCategory-AgentTicketSearch'} = { Properties => { Frontend => {

[otrs] Finding the Value of a DynamicField with a given Key

Hello! Maybe someone can help: We are creating a Static Statistic including some Dynamic Fields We have everything but the DynamicField-Values We have the Keys of the Fields, but we did not find a function like $Self->{DynamicFieldObject}->GetValue($key) We found something in Kernel/Modules/Ag

Re: [otrs] additional customer frontend

Am 17.06.2014 10:16, schrieb jan.dre...@bertelsmann.de: Hi, we need to have different designs for different customer frontends. For example, customer (company) "A" wants another logo than the others. That is for the login mask as well as Ticket Overview. I already found a (forum?) post that

Re: [otrs] Clicking on star icon does not remove the star

Am 15.07.2014 13:59, schrieb Sander Goudswaard: I am having an issue with the toolbar in the agent interface (the icon with a star that shows unread items). - When I receive a ticket update, the icon toolbar at the top of the OTRS window shows an icon with a star. - Clicking the icon shows the

Re: [otrs] different url company name, logo for customer portal in OTRS.

Am 04.08.2014 13:57, schrieb jan.dre...@bertelsmann.de: Hi. Am 04.08.2014 um 13:14 schrieb Kiran Kotkar >: We are 3 companies but we have a common OTRS tool with a common Database and we want our customers to see a different url company name, logo when they are on

Re: [otrs] How to disable all unlock timeouts

Am 31.10.2014 23:28, schrieb Mike Morris: I'm a bit embarrassed that I haven't been able to find all the relevant setting(s) myself but... I haven't :-( I want to make sure that no locked ticket is ever unlocked by the system as a result of a timeout - so that only Agent actions can result in

Re: [otrs] otrs Digest, Vol 74, Issue 2

Am 04.11.2014 08:30, schrieb Renee B: If it is a queue setting, this is not a sysconfig option, but a field in the database. That's why you can't find it with the SysConfig search. On 03.11.2014 23:23, Mike Morris wrote: However, now I wonder if the SysConfig search works as I assumed. So, for

Re: [otrs] Assign Queue Behavior

Hi Morgan, https://otrs.github.io/doc/manual/admin/3.3/en/html/customization.html#id-1.7.2.3 Example 5.3. ACL disabling the closing of tickets in the raw queue, and hiding the close button You can change this easy to benefit Your needs. Regards, Fritz -- -

Re: [otrs] question

Am 17.04.2015 um 18:16 schrieb Ritchie, Dennis: I currently have an OTRS (4.7) install on Centos 6.6. We are using a remote MySQL database (remote as in not on the same machine as the OTRS installation but in the same network vlan). Is this a recommended or supported setup? We are seeing sl