Hello guys (and girlsJ),
This is my first post here and I hope it will not violate any list
rules.
I have successfully installed OTRS and started to customize it for my
needs. I tried to edit the content of Kernel/Config/Files/Ticket.xml In
order to implement some functionality. Unfortunat
ll be read automatically.
* If you just wanted to change some configuration values, please use Admin >
SysConfig in the web interface.
--
Mike
On Wed, Mar 23, 2011 at 9:09 AM, Danail Petrov
wrote:
Hello guys (and girlsJ),
This is my first post here and I hope it will not violate
Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received. Helpdesk engineer picks up the phone
2. Call agent is able to provide some arguments (
to do it ?
Kind regards,
Dani
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Roy Kaldung
Sent: Wednesday, March 30, 2011 1:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Dashboard integration with Cisco Call agent (or any
other ca
According to ITIL "language" it's probably "Configuration Item"
Check this out:
http://en.wikipedia.org/wiki/Configuration_Management_(ITSM)#Configuration_Item
Hope it helps ;)
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
DM_Julio Angulo
Sen
oesn't blinking" - I must have an option to search directly for this assetId -
without specifying whether if it's a Switch, Router or PC - because I don't
have this information.
Do you think this is somehow possible?
10x in advance!
Danail Petrov
Managed Services Man
Damjan
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Danail
Petrov
Sent: Monday, June 27, 2011 1:51 PM
To: otrs@otrs.org
Subject: [otrs] ITSM:CMDB question
Hello folks,
Long time no see ;) I'm here with another question, this time it's about the
CMD
