[otrs] Forward template not working without richtext/HTML

Hi, I tried to create forward template and to my surprise I found that I am unable to get it working without enabled rich text editor. Without enabling it all I get is only original text. I consider this rather strange since when I create reply/answer template everything is working even without ric

[otrs] OTRS 4, unable to start scheduler

Hello, I just freshly installed OTRS4 for client on Centos 6.5 with MSSQL. I managed to get database connection working, but for some reason that I cant figure out I am unable to get Scheduler running. I can start Cron fine, but when I try to run otrs.Scheduler.pl -a sta

Re: [otrs] OTRS 4, unable to start scheduler

Hi, I already tried that with same results. One other thing that I discovered is that when I run ps -u otrs I get: PID TTY TIME CMD 27247 ?00:00:00 otrs.Scheduler. Which stays there till I don't kill it manually. I created exactly same setup in virtual machine that is running M

[otrs] Set watcher using SOAP

->TicketWatchSubscribe( TicketID=> 111, WatchUserID => 123, UserID => 123, ); I understand how this works, but I cant figure out how to call this through soap. Any suggestions? WIth regards Br

[otrs] Criticality <-> Impact <-> Priority Matrix empty

Hello, today I found that in our OTRS 3.3.7 with ITSM I am unable to create new Services, because we dont have any Criticality set. Funny thing is that when I go to Criticality <-> Impact <-> Priority Matrix I am presented with this: http://s17.postimg.org/fevcai6jz/image.jpg I found this really s

[otrs] Force user to update escalated ticket first

really hard time remembering what needs to be enabled to allow this behavior. Could someone help me with this? Thanks WIth regards Branislav Brna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Force user to update escalated ticket first

st be considered after they have reached a given age." But sadly I dont see anything about this in OTRS 3. Is this still possible to achieve somehow? With regards Branislav Brna On 20 January 2016 at 09:07, Branislav Brna wrote: > Hello, > in our company we have been using OTRS for sever

[otrs] ITSM - service handling

regards Branislav Brna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs