[otrs] Display "To" names

Hi all At the phone ticket, normally I would need to select a Queue, the queue would consists of a few engineers, they will get the notification, is there a way to display all of the names of the engineers at email notification ? -Original Message- From: otrs-boun...@otrs.org [mailto:otrs

Re: [otrs] Display "To" names

are added or generate a notification event when a phone ticket is created otrs should send notification to all agents shrikant On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam wrote: Hi all At the phone ticket, normally I would need to select a Queue, the queue would consists of a few engineers, they will

Re: [otrs] Display "To" names

t 12:11 PM, Boon Yam wrote: All of the engineers (let say 5) in that queue received the notification for the same job, however, at the "To" column of email, there is only one engineer's name displayed, does it possible to display all of it, i.e. 5 names ? so that all of them know w

[otrs] changing "From" at phone ticket

Hi all If I have select a wrong name at "From" column of phone ticket and the ticket is created and closed, how to change the "From" ? thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

Re: [otrs] changing "From" at phone ticket

ecember 08, 2010 2:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] changing "From" at phone ticket Boon Yam wrote : > If I have select a wrong name at "From" column of phone ticket and the > ticket is created and closed, how to change the "From

Re: [otrs] OTRS Integration with other tools

I'm interested on this question i)What kind of integration can be done between OTRS and Nagios ? appreciate you could give one or two examples thanks From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Tuesday, December 14, 2010

[otrs] Free fields at Free Field (withn the ticket) Adding Note. Close Ticket

Hi all I have created some free text fields, my questions as below :- i)After added a note with free field information for a ticket, if I create another note again, would the same free field information of previous note appear ? if it is the same, if I change the informa

[otrs] en::Agent::AddNote notification

Hi all Last time my otrs used to send out notification for below event, not sure why it has stopped sending out ?pls help. en::Agent::AddNote - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

[otrs] can't next outside a loop block at../..//Kernel/System/Ticket.pm line 4993

Hi all After I pressed a button to submit a ticket, below error shows :- can't next outside a loop block at../..//Kernel/System/Ticket.pm line 4993 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

Re: [otrs] Can't process mail error in System Log

Hi all Does anyone know “can't next outside a loop block at../..//Kernel/System/Ticket.pm line 4993” error ?. how to fix it. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, March 14, 2011 3:06 PM To: User questions and discussions about