[otrs] Is it possible to automatically link an email ticket to a customer?

, each having different e-mailadresses. When a match is found, the company data is also linked. Is any of the above possible? Thanks in advance. -- Best regards, Aron Rotteveel - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Is it possible to automatically link an email ticket

support system and I am surprised it is not even included in OTRS. Any ideas? Thanks in advance. -- Best regards, Aron Rotteveel 2009/12/23 Axel Christ > Aron, > > what you could do is use the PostMaster Filter. At least for getting all > mails from one company into one queue

Re: [otrs] Is it possible to automatically link an email ticket

o > use the customer web interface, customer data is automagically linked with > the login... > > HTH > > MV > > > On Wed, Dec 23, 2009 at 11:40 AM, Aron Rotteveel > wrote: > >> Hi, >> >> Thanks for your reply. Sadly, this is not really an option for

Re: [otrs] Is it possible to automatically link an email ticket

for the below to work? 2009/12/24 Nils Leideck - ITSM > Hi all, > > Date: Wed, 23 Dec 2009 09:58:21 +0100 > From: Aron Rotteveel > > The ideal situation would be as follows: > > - Customer sends email to supp...@ourcompany > - Within OTRS, the e-mailadress is crossr

Re: [otrs] Is it possible to automatically link an email ticket

http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Met vriendelijke groet, Aron Rotteveel -

Re: [otrs] Is it possible to automatically link an email ticket

- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subsc

Re: [otrs] Is it possible to automatically link an email ticket

This is very strange. We have configured the emailaddresses correctly and have done no modding whatsoever. Perhaps it's time to do a fresh install some time. -- Best regards, Aron Rotteveel 2009/12/25 LQ Marshall > Considering that each installation we have links accounts out of

Re: [otrs] Is it possible to automatically link an email ticket

intended now. One more question: how could I now link more than one e-mailaddress to a customer? -- Best regards, Aron Rotteveel 2009/12/24 Nils Leideck - ITSM > HI, > > On 24.12.2009, at 11:43, Aron Rotteveel wrote: > > We do not use the customer login interface; as said, custome

[otrs] It is possible to automatically display company information in the ticket view?

ress information By default, it seems that a ticket only shows the client information; it would be incredibly useful to display the company information as well. Is this somehow possible, and if so how? Thanks in advance. -- Best regards, Aron Rotte

[otrs] [PROBLEM] How to manually insert problem-mails into the queue?

--r-- 1 otrs www-data 4967 2010-01-31 22:03 > problem-email-9b9863011cc60fe81df863e7bad74692 -rw-r--r-- 1 otrs www-data 6538 2010-02-01 09:18 > problem-email-d91410338ab3c9f4ec45a6b6cbc02bc1 Is there a way to fix this and manually insert these mails into the queue? -- Best regards, Aron

Re: [otrs] It is possible to automatically display company information in the ticket view?

Hi everyone, This is still an issue and I have not found an answer so far. Are there any of you who have achieved this before? -- Best regards, Aron Rotteveel 2010/1/30 Aron Rotteveel > Hi everyone, > > Currently, I have my system setup as follows: > > >- Client dat

[otrs] Is it possible to set a 'Ticket creator' field apart from the 'ticket owner' field?

how could I show this in the ticket zoom page? Best regards, Aron Rotteveel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] OTRS 3: worth the wait? Any information regarding features / sneak peeks?

Any information on this new release would be greatly appreciated. Thanks in advance, Best regards, Aron Rotteveel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] OTRS 3: worth the wait? Any information regarding features / sneak peeks?

unity input on this release. I am sure the project quality would greatly benefit by this. Best regards, Aron Rotteveel 2010/3/12 Michiel Beijen > Hi Aron, > > If OTRS3 is worth the wait, you should obviously decide for yourself.. > All I can give you right now is some screenshots o

Re: [otrs] OTRS 3: worth the wait? Any information regarding features / sneak peeks?

regards, Aron Rotteveel 2010/3/12 Michiel Beijen > Hi Aron, > > If OTRS3 is worth the wait, you should obviously decide for yourself.. > All I can give you right now is some screenshots on page 22 of this > document: > > http://www.otrs.com/fileadmin/mediafiles/Dow

[otrs] Upgrading from 2.4.9 to 3.0.3: pain

8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42) I have this can be fixed soon. -- Best regards / Met vriendelijke groet, Aron

Re: [otrs] Antw: Upgrading from 2.4.9 to 3.0.3: pain

Best regards / Met vriendelijke groet, Aron Rotteveel 2010/12/7 bjoern wahl > We have also a lot of pain with the move to 3.0.3. > > http://forums.otrs.org/viewtopic.php?f=35&t=6831 > > I did not manage to solve the problem by now. > If you have any solution please mail.

[otrs] OTRS 3.0.4 findings

x27;. Overall, I'm happy with the upgrade. The first point of improvement for me would be a drastic speed improvement, both server and client side. Simple things like collapsing menu's and mousehovers should feel *far* more responsive than they d

Re: [otrs] OTRS 3.0.4 findings

OTRS is planning for the future, it would probably be better to adapt the HTML 5 doctype, even if you don't use all of it's features yet. -- Best regards / Met vriendelijke groet, Aron Rotteveel 2010/12/21 Aron Rotteveel > Hi, > > After some fiddling around, I managed to g

Re: [otrs] OTRS 3.0.4 findings

, Aron Rotteveel 2010/12/22 Lars Jørgensen > Hi Aron, > > > > Design: Can't really hammer on the design, I think. 2.4 was awful but > worked fine, 3.0 is a great step in the right direction. The fact that > people are bitching mostly about colours must mean that the r

Re: [otrs] OTRS 3.0.4 findings

scrolling by default. By simply reducing the header size, whitespace and editor height, this could be reduced so that it does not need scrolling. -- Best regards / Met vriendelijke groet, Aron Rotteveel 2010/12/22 Aron Rotteveel > Hi Lars, > > Thanks for the tip regarding the custom theme;

[otrs] OTRS_TICKET_TicketID empty in new emails?

Hi, I am trying to create a HTML signature that should reference the ticket ID, but it is not working. I am using as my variable, but it shows as '-'. What could be the cause of this? -- Best regards / Met vriendelijke groet, Aron

Re: [otrs] OTRS_TICKET_TicketID empty in new emails?

there a way to include HTML in event notifications?* If there is no built-in solution, even a hacky approach would suffice. This is really a feature that should be included in my opinion. -- Best regards / Met vriendelijke groet, Aron Rotteveel 2011/2/17 Aron Rotteveel > Hi, > > I am

[otrs] Auto-link a followup email to a closed ticket to the previous ticket?

Hi, What I'd like to do is the following: when a ticket is closed and a followup is received, a new ticket is created. The new ticket should then be automatically linked to the closed ticket. Is this possible? -- Best regards / Met vriendelijke groet, Aron Rott

[otrs] No valid 'utf-8' string

I am receiving error mails starting with: No valid 'utf-8' string followed by the actual contents of the mail; which do no seem to be very strange. How can I fix this? The mails are not being received by OTRS... -- Best regards / Met vriendelijke groet, Aron