Hi All,
When I create a new ticket in OTRS, I am able to assign multiple customers to
it but the customer update is only being sent out to one. Also, when I try to
reply all to an external email, recipients in Cc field are not being included
in Compose answer. I can however add them manually. A
Hi Dominic,
That¹s a know bug and will have fix in the next patch release 5.6.
(http://bugs.otrs.org/show_bug.cgi?id=11667)
Amit Khare
Network Engineer | CANARIE <http://canarie.ca/> | amit.kh...@canarie.ca |
office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 |
@canarie_inc
