Re: [otrs] 5.0.9 upgrade issue

2016-04-06 Thread Alvaro Cordero
gt; 4.0.14. > > > > If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes > any kind of lost of data? > > > > Cheers! > > Zoltan > > > > --------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.

Re: [otrs] OTRS 3.3

2016-04-25 Thread Alvaro Cordero
--- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv..

Re: [otrs] Determine number of closed tickets that were solved within SLA

2016-04-25 Thread Alvaro Cordero
d? > > 3.Are there any other database tables and/or entries that I could use? > > 4.Any other idea…??? > > > > Any help is welcome!!! > > > > Thanks, > > Jürgen. > > --------- > OTRS mailing list

Re: [otrs] Reporting / statistics

2016-05-09 Thread Alvaro Cordero
omptly notify the sender by reply E-mail and immediately > delete this message from your system. > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

2016-05-30 Thread Alvaro Cordero
se as 5.0: > 5.0.0.rc1? I'm using RPM packages and there is no 5.0.0 package on > ftp://ftp.otrs.org/pub/otrs/RPMS/rhel/6/. > > frank > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > A

Re: [otrs] Copy LDAP field to dynamic field

2016-06-13 Thread Alvaro Cordero
reproducing, distributing, disseminating > or otherwise using this transmission. If you have received this message in > error, please promptly notify the sender by reply E-mail and immediately > delete this message from your system. > > > ---

Re: [otrs] New Web Ticket --> Queue

2016-06-13 Thread Alvaro Cordero
mation Technology > Perform Air International Inc. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Corder

Re: [otrs] Copy LDAP field to dynamic field

2016-06-13 Thread Alvaro Cordero
se promptly notify the sender by > reply E-mail and immediately delete this message from your system. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

Re: [otrs] Copy LDAP field to dynamic field

2016-06-13 Thread Alvaro Cordero
> On 6/13/2016 6:11 PM, Alvaro Cordero wrote: > > Since the magic is being done by an Event > (TicketCreate|TicketCustomerUpdate) I believe you can *"for one time"* > change the config to match certain event and run a generic agent into all > those old tickets to force

Re: [otrs] Copy LDAP field to dynamic field

2016-06-14 Thread Alvaro Cordero
That should work, I believe it is not ArticleUpdate but ArticleCreate when you add a note. Regards 2016-06-13 18:08 GMT-06:00 Nick Bright : > On 6/13/2016 6:45 PM, Alvaro Cordero wrote: > >> You have to make something happen on the ticket to trigger the event you >> want, for

Re: [otrs] Generic Agent - causing ticket events

2016-06-14 Thread Alvaro Cordero
ender by > reply E-mail and immediately delete this message from your system. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alva

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