[otrs] Tickets not appearing in "Tickets in my queue"

Hello! I hope this is the right place to ask for help :) I've been having this problem for some days, I've searched on google about it but I couldn't solve it. My problem is that I have agents that own some queues, but when a ticket is sent to one of those queues, they appear in "All tickets" and

Re: [otrs] Tickets not appearing in "Tickets in my queue"

n my queue" Hi Alexandre, I'm not sure, but you might mix things here. 14/09/2015 19:43 - Alexandre Lima wrote: > My problem is that I have agents that own some queues, but when a ticket is > sent > to one of those queues, they appear in "All tickets" and not in

[otrs] Dynamic fields (or something like it) for agents?

Hello! I need to configure my OTRS but I'm having some problems... I thought that Dynamic Fields could solve them, but unfortunately it's not the case (until now). What I need to do is to use some ticket's information to make statistics, so I would have to mark the tickets that are important to

Re: [otrs] Dynamic fields (or something like it) for agents?

an set the priority to the highest level on those tickets and then similarly make an stat for it. Regards 2016-01-11 14:00 GMT-06:00 Alexandre Lima < alexandre.l...@pop-ce.rnp.br > : Hello! I need to configure my OTRS but I'm having some problems... I thought that Dynamic Fields