[otrs] Keep ticket number in bounced messages

Hi all! Is it possible to keep ticket number in bounced messages (maybe even with little hack)? Before I managed to hack otrs v2.1 to have that feature, but in OTRS 3.0.4-01"Subject generation" seems to be changed. Any hint more than welcome. Best regards, Alex --

[otrs] otrs 3.0 - inline quote

Hi all! Does anyone know how to reply mail and quote original mail in separate parts? In a way that response mail is not just on the end of the quoted mail, but some answers could be located between quoted parts. Is that possible at all? Best regards, Alex -

Re: [otrs] otrs 3.0 - inline quote

Hi Frank! On 4.1.2011, at 14:33, Frank Thommen wrote: > Alex Mihičinac wrote: >> Hi all! >> Does anyone know how to reply mail and quote original mail in separate parts? >> In a way that response mail is not just on the end of the quoted mail, but >> some answers coul

Re: [otrs] Keep ticket number in bounced messages

On 23.12.2010, at 10:06, Alex Mihičinac wrote: > Hi all! > > Is it possible to keep ticket number in bounced messages (maybe even with > little hack)? > Before I managed to hack otrs v2.1 to have that feature, but in OTRS > 3.0.4-01"Subject generation" seems to be

[otrs] Bouncing 8-bit encoded article results in broken mail.

Hi all! OTRS handles inline 8-bit Latin-2 encoded mail incorrectly when you try to bounce it. What happens, mail body gets cut off at first occurrence of non-ascii character. Has anyone the same problem? I've reported this as a bug few days ago, but got no response. :-/ Example: --