[otrs] Timed unlocking of tickets on OTRS 1.3.2

Hello, Are there any gotchas to using the per-queue ticket lock timeouts on OTRS 1.3.2? I try setting the value, but tickets simply aren't being automatically unlocked. Am I missing something? Thanks, Al -- ___ Sign-up for Ads Fr

Re: [otrs] Timed unlocking of tickets on OTRS 1.3.2

gers - Maybe to get rid of this confusion, the unlock cron job should run each minute by default, or the unlock timeout should not have sub-hourly granularity? Thanks again, Al Amin Khaef - Original Message - From: [EMAIL PROTECTED] To: "User questions and discussions about OTRS.&

[otrs] SIRIOS / CERT

Is anyone interested in SIRIOS or CERT related development of OTRS? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS - Major performance improvement!

A way to improve the performance of OTRS: "ALTER TABLE `otrs`.`dynamic_field_value` ADD UNIQUE `field_id` ( `field_id` , `object_id` )" Regards, Andre Luerssen - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] OTRS - Major performance improvement!

. Please investigate if a regular index (rather than a unique index) would also improve the performance. Regards, mg Am 04.08.14 um 19:58 schrieb AL: A way to improve the performance of OTRS: "ALTER TABLE `otrs`.`dynamic_field_value` ADD UNIQUE `field_id` ( `field_id` , `object_id` )"

[otrs] Zoom fails

entire OTRS system (including erasing and re-initialising the database) during an upgrade to 1.1.3. 1.1.2 suffered from the same problem. The apache webserver is 1.3.28. Perl is 5.6.0. OS is IRIX 6.5.20m. The database runs on linux 2.4.21, and is mysql-4.0.14. Any clues would be greatly appreciat

[otrs] newbie break otrs

. How do I recover the system from here?? Note: The particular value I changed is documented as: SendmailModule::Host -- Al Hopper - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs T

Re: [otrs] newbie break otrs

Many Thanks Nils - you got it absolutely correct. :) On Sun, Feb 13, 2011 at 5:45 AM, Nils Leideck wrote: > On 12.02.2011, at 09:27, Al Hopper wrote: > > I've been working hard to configure notifications and the real challenge is > to get everything working using the Amazon SES

[otrs] Fw: How to obtain specific stats

Hi We are currently in the process of deploying and configuring OTRS. I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there a

Re: [otrs] Fw: How to obtain specific stats

Hi We are currently in the process of deploying and configuring OTRS. I wish to obtain very specific stats, meaning for example on the customer interface , one of the items is defined as password. But that includes tickets for VPN password , internet password, Sap password, etc... Is there

[otrs] roles stats

Hi all we recently installed OTRS and I am unable to find any category or item in the STATS section that measure ROLES. I would appreciate any feedback. thanks Iyad- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] roles stats

roles stats Sent by:otrs-boun...@otrs.org Hi Iyad, How would you like to measure roles? I can see how it can be convenient if you can create a report on users which belong to a certain role or so. Is that what you're looking for? -- Mike On Mon, Aug 16, 2010 at 12:21 PM, Iyad

Re: [otrs] roles stats

s? Please help. Regards, Iyad Al-Hindi Senior IT Project Manager SBM Information Technology Telephone: +966 (2) 610.4050 Saudi Business Machines, Ltd. General Marketing & Services Representative of IBM WTC From: Iyad Al-Hindi/SBMSA To: "User questions and discussions abo

[otrs] Hashing algorithm

Hi all Our current LDAP password hashing algorithm is set up for SSHA and OTRS is using MD5 . Is there a convenient way to fix/ configure this ??? thanks for the help - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

[otrs] Example config of Authentication via Active Dircectory

s + Staff + Facutly Now the customers in this case would be the Students & Faculty & Staff The agents would be in the Staff ou as well. (I might forsee a problem here) Do I need to ask our AD admin to move the agents into a separate OU ? Best Re

[otrs] OTRS Forums?

. but I was wondering if there is any interest in building a forum, either from the OTRS community or OTRS developers. Best Regards, Hamad Al-Gharabally ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/ot

Re: [otrs] Re: Example config of Authentication via Active Dircectory

hen I login to the agent front end, the webpage displays the following error: Panic! No UserData!!! Upon checking Syslog: Dec 12 15:56:53 localhost OTRS-CGI-02[5017]: [Notice][Kernel::System::Auth::LDAP::Auth] User: hgharabally (CN=Hamad B. Al-Gharabally,OU=Staff,DC=auk,DC=edu,DC=kw) authenticati

Re: [otrs] Re: Example config of Authentication via Active Dircectory

I've just double checked that all the required perl modules are installed. And they seem to be. Im lost. And dont know what to do from here on. On Mon, 2005-12-12 at 16:03 +0300, Hamad Al-Gharabally wrote: > Ok Ive looked at your configuration file, and compared it to mine. I've

Re: [otrs] Re: Example config of Authentication via Active Dircectory

Ok I think the LDAP users are not being synced with the local db (mysql). I used the following command: bin/otrs.addUser -f "Hamad" -l "Al-Gharabally" -p"mypass" -e "[EMAIL PROTECTED]" -g users hgharabally If I disable my account on the domain controller

[otrs] installation on FreeBSD Jail

S, and i'm struggling since 2days to solve it. appreacitaced your help in advance. -- Jerais A. Al-Jeraisy, RHCE Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com "Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown ---

Re: [otrs] installation on FreeBSD Jail

Hi Michiel, thank you man, you made my day, i thought no one faced/know my issue! i'll check the servers this week and get back, appreciated. btw, for Lighty + OTRS how-to, consider it done, i'll send it to the maillist next week, insha'allah. -- Jerais A. Al-Jeraisy, RHCE, L

[otrs] Resolved Re: installation on FreeBSD Jail

Michiel, all work as expected, i just enabled "security.jail.sysvipc_allowed" in the host while SYSVSHM is already enabled by GENERIC kernel. thank you. On Mon, Jun 8, 2009 at 2:29 PM, Jerais A. Al-Jeraisy wrote: > Hi Michiel, > > thank you man, you made my day, i thought n

[otrs] FW: Using OTRS without email

I have seen how to disable the sending of notifications under Admin >> Misc >> Sysconfig. I would like to be able to create OTRS accounts without having to provide an email address. Is this possible? Please explain how, or why not. Thank You. --