Hello everyone,
I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to
prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content,
the method is explained here:
http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
Now after upgrading to OTRS 4 and
Hi
I upgrade Otrs5 to avoid the error/issue "Internal Server Error", I follow
all steps described on the documentation, but when I try to see my page, I
get a error. I review the error and is because I don't have installed the
FAQ package on the new version patch9.
Any idea how to disable this pa
Hello Juan Carlos,
For the permission denied message, you might want to run the command:
/opt/otrs/bin/otrs.SetPermissions.pl
With the right parameters depending on your environment. For uninstalling a
package from the command line, you can run:
/opt/otrs/bin/otrs.PackageManager.pl -a list
To
Dear Friends,
I have just installed OTRS 5 (Free Version) and planning to use it for
production of 1500 users (customers) and 35 agents.
Configurations:
Cent OS on VM
RAM 6GBMySQL
With your experience, how would you predict the performance in my production?
Will it be practical for me to use i
