Re: [otrs] CustomerID used in customer email, email bounced

Anybody has never seen this error in his installation? On mine it's a plague... 2016-04-06 17:01 GMT+02:00 Finetti, Stefano : > Hi, > > I have this problem since otrs 4.x, and it is still here, but I don't know > if it is something in my configuration. > > here is the problem: when you create a n

[otrs] Upgrade

Hi, I installed a 5.0.4 system a few weeks ago. If I logged in to the web interface as admin, I got a number of warnings about the new versions (5.0.5 to 5.0.10). So today I upgraded the system to 5.0.10 (skipping 5.0.5-5.0.9) using the web interface. Everything went fine, but since then I st

Re: [otrs] Upgrade

Hi Laszlo, Over the web interface you just upgrade the ITSM part. OTRS HelpDesk is your original version yet. That's the reason why you get a Product news notification. Anyway this OTRS HD 5.0.10 product news pointing to the broken link...not available yet... Cheers! Zoltan . Zoltán Biró Senior S

[otrs] Statistics on SLA Breach

Dear Friends, I am using OTRS 5. These days I am trying to get statistics on SLA beached tickets. I have following two issues: 1. Closed tickets do not display in the statistics. How can I get it it enabled?2. I am using a calendar with 8 to 5 working time for SLA. But it shows as SLA breached e