Dear All,
I tried to update our OTRS system from 5.0.7 to 5.0.9.
Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it's
started up and finished the upgrade process and shows the following in
package manager:
FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Re
Den 05.04.2016 17:17, skrev Lance Cotton:
On 4/5/2016 5:54 AM, Johan Ho wrote:
in our OTRS-system, we have some limited access users who are not given
full access to all queues. But they should be able to create or move
tickets into these queues.
In the newest version of OTRS (5.0.8) they can n
Hello Zoltan,
please do NOT unisntall your packages, as you suspected this will result
in a loss of data!
There is currently a bug in ITSM 5.0.9 which is caused by a file which
has moved from one package to another. A bug report will follow soon.
Please try the following workaround:
1. Downloa
Hi Udo,
Thanks for your reply...let me try and inform you!
Cheers!
Zoltan
.
Zoltán Biró
Senior System Engineer
T : +36 1 700 82 99
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Udo
Bretz
Sent: Wednesday, April 6, 2016 1:00 PM
To: User qu
Hi all,
I'd be interested in setting an ACL to restrict the possible queues in which a
ticket can be marked as Spam. As I understand the ACL section of the admin
manual, I'd have to add the AgentTicketMove action in the PossibleNot change
section, but this would also prevent a normal move, alth
Hello,
I have seen that when I try an upgrade in a system with few resources and
the update process times out. Then the only way to fix is installing the
missing packages one by one.
Regards.
2016-04-06 2:52 GMT-06:00 BIRO Zoltan :
> Dear All,
>
>
>
> I tried to update our OTRS system from 5.0
Hi,
I have this problem since otrs 4.x, and it is still here, but I don't know
if it is something in my configuration.
here is the problem: when you create a new external email, if you add a
customer user via the Address Book, it writes the address as "Customer
Name" .
As you can see, there is th
