[otrs] Default value for Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive

Hi all, My OTRS doesn't behave like documented. In documentation it says, that the default setting for a new search is to only search "not archived" tickets. In my system it defaults to "all tickets". I wanted to change this behavior to search only "not archived" tickets. But I can't find th

[otrs] Keep html tags when answer or forward ticket

Hello, Is it possible to keep html tags (table) when I answer or forward ticket? -- Aydar A. Kamalov - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists