Re: [otrs] OTRS Special Characters

2016-03-19 Thread Davi Albergaria
Hi, I opened; http://bugs.otrs.org/show_bug.cgi?id=11951 Thanks! 2016-03-18 4:49 GMT-03:00 Martin Gruner : > Hello John, > > this sounds like a bug. Could you open an entry at http://bugs.otrs.org > please and attach a failing raw email to it please? > > Best regards, > > Martin Gruner > Team L

Re: [otrs] OTRS Special Characters

2016-03-19 Thread Martin Gruner
Hello John, this sounds like a bug. Could you open an entry at http://bugs.otrs.org please and attach a failing raw email to it please? Best regards, Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäft

[otrs] OTRS 5 - Agent Queue small view - how to make subject equal to medium view?

2016-03-19 Thread Edson Richter
Dear friends, Can you help me getting the "subject" shown in Small view to be the same Article Title as shown in Medium view? I mean, in Medium View I see the "Article title" instead the last subject from customer's feedback. Seems that "small" view shows the latest message subject (and has no

Re: [otrs] Layout strange behavior in output

2016-03-19 Thread Finetti, Stefano
Hi again. I post again about this argument because I managed to understand why this strange behavior happens on my system, In the meanwhile I also updated the dev system to OTRS 5 and I'm in the progress of upgrading all my files and templates. I've finally understood that the problem is generate