[otrs] Disable display of non valid customers in Customer Information Search

2016-03-07 Thread Finetti, Stefano
Hi, I'm trying to figure out how to avoid that non-valid customers are displayed when searching through Customer Information Center modal window. Even If I set a customer as non valid, it will show up in search window, which is something that shouldn't happen, because it leads to confusion of the

[otrs] Modify Ticket Close State

2016-03-07 Thread DHilsbos
All; I had a technician close a ticket with a state of "closed unsuccessful," when in fact it should have been "closed successful." Where can I go in the tables to change that? Thank you, Dominic L. Hilsbos, MBA, CSDA Director - Information Technology Perform Air International Inc.