[otrs] OTRS Special Characters

Hi We have OTRS 5 in place at the moment, all is working well except for when we receive emails in from certain users who have the following footer in their emails *Kind Regards / Mit **freundlichen Grüßen / **Freundliche **Grüße** / **Saludos cordiales / **Saygılarımla / **Cordialement* Were w

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