[otrs] Error Console.pl-Maint::PostMaster

2016-02-08 Thread Placide Lysias NJAMI
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 Perl: 5.14.2 OS: linux Time: Sat Feb 6 22:10:29 2016 Message: POP3S: Can't connect to mail.gelgh.com Traceback (5492): Module: Kernel::System::MailAccount::POP3::Fetch Line: 144 Module: Kernel::System::Mail

[otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

2016-02-08 Thread Placide Lysias NJAMI
Below the error we received by mail : " Error: Unable to register the process in the database. Is another instance still running? You can use --force-pid to override this check. " Regards, Placide - OTRS mailing

[otrs] Authentication using POST variables

2016-02-08 Thread Nick Bright
All, I'm working on integrating OTRS with a 3rd party system, and I'd like to be able to pull information from OTRS into the 3rd party system for display. Is it possible to load an article from the FAQ which requires authentication (internal article), when authenticating the call using POST

Re: [otrs] Authentication using POST variables

2016-02-08 Thread Martin JERGA
Hello, What do you trying to achieve is usually done using Generic Interface. Unfortunately OTRS has only operation for searching and getting Public FAQ records. Implementation of Custom web service operation for internal FAQ, based on user credentials shoud be easy though. It will be a small