[otrs] Force user to update escalated ticket first

Hello, in our company we have been using OTRS for several years. A long time ago we have been using feature of it that basically brought in front each escalated ticket and agents were unable to do anything else till the ticket got updated. Now we would like to enable this again, but I am having rea

Re: [otrs] Force user to update escalated ticket first

OK so I looked around and found this behavior described in admin manual of OTRS 2.4: "If a ticket is escalated, no other tickets are displayed for the queue containing the escalated ticket. The escalated ticket has to be locked first. The escalation of tickets ensures that tickets must be consider

Re: [otrs] Phone call - article visbility?

On 1/14/2016 1:13 PM, Gerald Young wrote: Kindly modify the value in the field and provide feedback if it provides the result you seek. On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright > wrote: On 1/7/2016 4:11 PM, Gerald Young wrote: SysConfig

Re: [otrs] Phone call - article visbility?

On 1/20/2016 10:13 AM, Nick Bright wrote: On 1/14/2016 1:13 PM, Gerald Young wrote: Kindly modify the value in the field and provide feedback if it provides the result you seek. On Thu, Jan 14, 2016 at 1:32 PM, Nick Bright > wrote: On 1/7/2016 4:11 PM, Gera

[otrs] OTRS 5 AD Integration

Dear Friends, Has any one integrated OTRS 5 or 4 with Microsoft Active Directory?  Best Regards, Sujeeva Tissaarachchi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscri