Re: [otrs] CONFIGURATION ITEM

Alvaro, Where do I find the logs? 2016-01-18 20:08 GMT-03:00 Alvaro Cordero : > Look at the logs, you will see a detail on what failed in the CSV. > > Regards > > 2016-01-18 15:49 GMT-06:00 André Cavalcante : > >> Hi there! >> >> I need some help in importing .SCV files to CMDB. >> >> I have cre

Re: [otrs] CONFIGURATION ITEM

Admin Panel > System Log On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante wrote: > Alvaro, > > Where do I find the logs? > > 2016-01-18 20:08 GMT-03:00 Alvaro Cordero : > >> Look at the logs, you will see a detail on what failed in the CSV. >> >> Regards >> >> 2016-01-18 15:49 GMT-06:00 André

Re: [otrs] CONFIGURATION ITEM

Thank you. I look at the system log and the problem is that the incident state is invalid. Now I need to know where to change de incidente state, I didn't find them in General Catalog 2016-01-19 13:47 GMT-03:00 Diego Chacón : > Admin Panel > System Log > > On Tue, Jan 19, 2016 at 10:46 AM, André

Re: [otrs] CONFIGURATION ITEM

Thank you! I have imported the CIs sucessfully! 2016-01-19 14:14 GMT-03:00 André Cavalcante : > Thank you. I look at the system log and the problem is that the incident > state is invalid. Now I need to know where to change de incidente state, I > didn't find them in General Catalog > > 2016-01-1

[otrs] How to associate a CI to a ticket

Hi There, I'd like to associate a ticket to a CI, but to do it, I must know either the CI number, name, incident state ou deployment state, but I'd like to do it, searching for another attribute. How can I do it? Any hint? -- *André Luiz C. e Cavalcante* *PMP, PRINCE2, ITIL EXPERT*

[otrs] Validation in Process with DynamicFields

Hi, I've a process with several dynamic fields, I need to validate that the combination of the dynamic fields information is not duplicated in other existing ticket in the system. I think I can do it in a Transition, with a custom Transition Validation Module, but I only found the ValidateDemo.pm.