[otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

All; I have OTRS 5 Free installed, and I've started configuring it, but I'm getting something annoying. Several times per day it tries to send an email to root@localhost through our email system, with the following Subject: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck. Since our

Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

Hi Dominic, That¹s a know bug and will have fix in the next patch release 5.6. (http://bugs.otrs.org/show_bug.cgi?id=11667) Amit Khare Network Engineer | CANARIE | amit.kh...@canarie.ca | office: 613.943.5377 | mobile: 613.404.8696 | NOC: 613.944.5612 | @canarie_inc

Re: [otrs] Phone call - article visbility?

On 1/6/2016 3:33 PM, Gerald Young wrote: internal/external determines visibility (internal does not show on customer side). That option isn't available for "phone call" response types. Can it be made available? -- --- - Nick Bright

Re: [otrs] Undeliverable: OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck

Amit; Ah, my apologies, I didn't realize it was a bug, I figured it was a configuration issue. Thank you, Dominic L. Hilsbos, MBA, EIT, CSDA Director - Information Technology Perform Air International Inc. dhils...@performair.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 545-2850

Re: [otrs] Phone call - article visbility?

SysConfig Ticket::Frontend::AgentTicketPhoneInbound###ArticleType in Ticket::Frontend::AgentTicketPhoneOutbound###ArticleType Might be phone-internal. I haven't tried it but it's a possible option. On Thu, Jan 7, 2016 at 4:29 PM, Nick Bright wrote: > On 1/6/2016 3:33 PM, Gerald Young wrote: