Hello,
today I found that in our OTRS 3.3.7 with ITSM I am unable to create new
Services, because we dont have any Criticality set. Funny thing is that
when I go to Criticality <-> Impact <-> Priority Matrix I am presented with
this:
http://s17.postimg.org/fevcai6jz/image.jpg
I found this really s
Hi,
I'm new to otrs I have otrs 3.0.7 version. So I want to know how to
limit Agent's rights I mean I want every Agent can't be able to see the
others queues of other services
*Exemple :* Agent of System Information service can't be able to see the
queue of Human Resources
Please Help me w
First, note that the minimum version that has any support for bug fixes or
security fixes is 3.3, and the upgrade path is
3.0.x->3.1.latest->3.2.latest->3.3.latest->4.0.latest->5.0.latest.
Second, Agents will only see queues where the Agent<->Group matches the
Queue's group.
On Wed, Dec 16, 2015
"Today"? As in, "it used to work and now it doesn't" or "We made an upgrade
change and now something doesn't work."
Either way, check your package management to make sure it thinks it's okay.
Also verify that your database tables haven't been corrupted because of
running out of space or hard crash
Hello,
Look in dynamic Fields. There must be two dropdown fields called
ITSMCriticality and ITSMImpact. Without them that Matrix won't have values
to pick up from.
On 16 December 2015 at 05:27, Branislav Brna
wrote:
> Hello,
> today I found that in our OTRS 3.3.7 with ITSM I am unable to creat
