[otrs] Auto reply

Hi, How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-re...@domain.com we do not want to send the usual "new ticket confirmation" auto reply. - OTRS mailin

Re: [otrs] Auto reply

Hi John. > Am 11.12.2015 um 14:31 schrieb John Koch : > > Hi, > > How can I avoid send auto reply (new ticket created) for specific domains? > For example when someone sending us email from no-re...@domain.com > we do not want to send the usual "new ticket > confi

Re: [otrs] Auto reply

+1 I have similar issue I do have the incoming mail address "supo...@minhaempresa.com", and I don't auto-reply send to this address as well (because it will open another article into the existing article). Atenciosamente, Edson Carlos Ericksson Richter Em 11/12/2015 11:31, John Koch escre

Re: [otrs] Auto reply

Thanks for your reply! Where do I configure X-OTRS-Loop? On Fri, Dec 11, 2015 at 2:49 PM, wrote: > Hi John. > > Am 11.12.2015 um 14:31 schrieb John Koch : > > Hi, > > How can I avoid send auto reply (new ticket created) for specific domains? > For example when someone sending us email from no-r

Re: [otrs] Auto reply

check in ADMIN>PostMaster filter management. Rick Brooks IT Coordinator National Exemption Service From: John Koch To: User questions and discussions about OTRS. Sent: 12/11/2015 9:00 AM Subject: Re: [otrs] Auto reply Thanks for your reply! Where do I configure X-OTRS-L