OTRS 5.0.3
Linux Oracle Enterprise Linux 7 x64 (RHEL 7)
Database MariaDB 5.5 (MySQL 5.5)
For sure I did something terrible wrong in states customizing. Please,
you advise is welcome.
_*Symptom:*_
When opening the "Queue view", system throws "HTTP 500 Internal server
error".
_*Research:*_
Since we upgraded to OTRS 5 we're getting "duplicate" notifications. It used
to be that we would get "ticket queue update notifications" OR "ticket create
notifications" depending on how the ticket came into the system. For example,
if it landed in the postmaster queue and then got moved to a
It appears that something is requesting (as an example) ticket state_ids
where (Select state_ids from ticket_state where the state is valid and of
type open). This appears to return a null value because you don't have any
more valid states of type open and somewhere you've provided in SysConfig
(mu
Thanks.
I've reset the ViewableStateType configuration, and rebuild
configuration, deleted caches and restarted httpd.
Now it is working again.
Interesting part is: after reset ViewableStateType came with 4 options.
I've deleted the one I did not want, and now it is working.
Regards,
Atenci
Hi!
In the queue view there are two tabs, and I can see "All tickets" and
"Available tickets" (sorry if it's not the correct translation).
Is there any easy (not programming) way to add a third "Pending tickets"
view into this screen?
Thanks for any tips.
--
Atenciosamente,
Edson Carlos Eri
