You don't actually need a 'customer user', unless that customer wants to log on
to the OTRS system itself. For the purposes of raising a ticket and delivering
support, the customer really doesn't need to logon and can do it all via email.
In this situation, you don't need a customer user store
Hi,
we've released following OTRS community modules for OTRS 5:
ITSM-CIAttributeCollection 5.0.0
CustomerCompanyImportExport 5.0.0
CustomerUserImportExport 5.0.0
FAQImportExport 5.0.0
ServiceImportExport 5.0.0
UserImportExport 5.0.0
TemplateX 5.0.0
You can download them
My next challenge is proper configuration of SystemMonitoring. Hopefully I'm
not getting something as obvious as my last issue incorrect here.
OTRS 4.0.13
SystemMonitoring 4.0.2
I have the incoming tickets sorting fine.
I am using the post-postmaster filter, as I use a postmaster filter to set
Hello Rob,
As far as I understand, you don't need generic agent jobs or postmaster
filters to have this working. Did you create the 3 dynamic fields required
for this functionality? If you want to keep the default sysconfig entry as
it comes, those fields must be named TicketFreeText1 for storing
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob
Shears
Sent: Wednesday, December 2, 2015 11:24 AM
To: User questions and discussions about OTRS.
Subject: [otrs] SystemMonitoring
OTRS 4.0.13
SystemMonitoring 4.0.2
While I keep working away (the acknowledgement
Yep, Nagios.
Yes, monitoring is enabled (HTTP) via SysConfig and configured.
Nagios certainly supports authenticated HTTP acknowledgement, I'm able to
acknowledge alerts with the command listed in OTRS via pasting the HTTP request
into a web browser fine.
Cheers
Rob
From: otrs-boun...@otrs
Yes, I don’t need generic agents or any postmaster filters other than the
SystemMonitoring postmaster filter.
I use a generic agent to move the Nagios alerts into a different Queue.
I use the additional postmaster filters to set X-OTRS-LOOP header to prevent
auto responses.
Both of these functio
Nothing in the OTRS log. May want to check the otrs' folders for error_logs,
increase logging to get something (think that's LogFile).
Could Nagios server/auth be limited by IP? Firewalling (iptables, etc)? Did
you run the HTTP post from the Nagios server? (Confirming that you checked
the saved
