Hi!
Is there any way to implement such configuration scenario?
1) Help desk employees and technicians can access OTRS from our Remote
Desktop Server only (it can be a source IP address check)
2) Customers can access from anywhere
I believe this could be achieved in two ways:
1) In user confi
We are using 2 step authentification - Google Auth and https and allow acces
from outside too.
Regards,
Raul
> On 24 Nov 2015, at 19:32, Edson Richter wrote:
>
> 1) Help desk employees and technicians can access OTRS from our Remote
> Desktop Server only (it can be a source IP address check)
Hello,
Please give me some advice. I’m stuck.
I upgraded just to OTRS 5.0.3. It seems that when using CIAttributeCollection
then CMDB search window doesn’t work - it’s not possible to select “Additional
filters”. For example when I want to search by CI name - I can’t select by
name. This “+” d
Sorry, I could not understand how Google Auth would help me limit the
user IP address access to the OTRS system.
Would you ellaborate a bit more?
I tend to prefer a in house solution without external APIs, but is just
a matter of understanding how Google Auth can help.
Thanks,
Atenciosamente
Basically if you do some 2 step authentification then apache doesn’t allow to
connect without password. Depends which auth do you use. But if you are up to
date then it’s a good solution how to keep your OTRS public and secure. But I
think your solution could be in configuring apache allow direc
You can use apache location ip limit.
https://httpd.apache.org/docs/2.2/howto/access.html
On Tue, Nov 24, 2015 at 11:32 AM, Edson Richter
wrote:
> Hi!
>
> Is there any way to implement such configuration scenario?
>
> 1) Help desk employees and technicians can access OTRS from our Remote
> Deskt
You could create two vhosts in apache, one for customers and one for
agents. Lock the agent vhost down to access only from the rdp server
On 24 Nov 2015 17:58, "Diego Chacón" wrote:
> You can use apache location ip limit.
> https://httpd.apache.org/docs/2.2/howto/access.html
>
> On Tue, Nov 24, 2
I have an Activity Dialog that I would like to update the ticket Owner to
whomever is completing the dialog. The Required Lock property seems to do
exactly what I want. However, if I open the dialog and before completing it
click "Undo & close window" I get an Insufficient Rights error:
Message
Hi, John.
This seems exactly what I'm looking for.
Thanks, I'll investigate a bit more.
Kind regards,
Atenciosamente,
Edson Carlos Ericksson Richter
Em 24/11/2015 16:08, John O'Neill escreveu:
You could create two vhosts in apache, one for customers and one for
agents. Lock the agent vhost
