Currently we're querying our internal LDAP server for email address
autocompletion (i.e. when creating an email ticket or forwarding
tickets).
Problem: Some users have the email address in the LDAP attribute
"email", others in "janetMailbox".
How can I display both "email" and "janetMailbox" (or
Hi Ralf,
14/09/2015 11:01 - Ralf Hildebrandt wrote:
>(...)
> Problem: Some users have the email address in the LDAP attribute
> "email", others in "janetMailbox".
>
> How can I display both "email" and "janetMailbox" (or rather the
> attribute that happens to be non-empty).
First of all it is eas
Hello!
I hope this is the right place to ask for help :)
I've been having this problem for some days, I've searched on google about it
but I couldn't solve it.
My problem is that I have agents that own some queues, but when a ticket is
sent to one of those queues, they appear in "All tickets" and
Hi Holger,
I made some improvements to the web installer back in 2013; the feature to
not need mysql ROOT permission is one of the features that got added. This
has been part of OTRS since version 3.2 or 3.3.
In the Database Settings screen you can choose 'use an existing database
for OTRS' and i
