[otrs] Statistics

Hi All, Has anyone be able to setup Statistics to show 1. How many closed tickets in the past week? 2. And how many by each agent? I have tried modifying the monthly ticket stat ticketlist, but outputs nothing. Simon P. Allison IT Infrastructure Support Engineer T: 023 9279 79

[otrs] Prevent Tickets Closed into Postmaster Queue

How can I setup the Postmaster queue so that tickets cannot be closed in the queue, required an agent to instead assign the ticket to a new queue before closing? Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group sc...@mamafus.com / http://www.mamafus.com

Re: [otrs] Prevent Tickets Closed into Postmaster Queue

ACL: http://otrs.github.io/doc/manual/admin/stable/en/html/customization.html#acl-reference. Code usually ends up in Config.pm. You might (untried) do something like: $Self->{TicketACL}->{'199-Postmaster-no-close'} = { Properties => { Queue => {

Re: [otrs] Statistics

For 1: Edit Stat 10010. By Step 4, change the [x] Close time relative period from 01 month(s) to 01 week(s) For 2: SysConfig in Framework -> Frontend::Agent::Stats -->Stats::UseAgentElementInStats -->Yes Owner and Responsible can be displayed in TicketList For those who are interested, http://

Re: [otrs] Bulk exporting tickets/articles to email

There is no optimal way to do this. One way would be to print (to pdf) the tickets and you have them. The following is just an idea: You could use bin/otrs.GetTicketThread.pl But what would be the goal? you'd still need to get (something) into an email and I can pretty much guarantee you're not