Hello!
For now i've fixed this from sysadmins' side - i.e. rewriting email
"Date" header on local Postfix. Short recipe:
1) add headers check in main.cf like
header_checks = pcre:/etc/postfix/header_checks
2) add filtering rule
root@otrs:~# cat /etc/postfix/header_checks
# header_checks for date re
Hello,
It has been requested of me to set up notifications for both agents and
customers in a particular group to notify of ANY changes to a ticket. The
reason for this is that we have a user that just wants to follow along and be
kept up to date via email. I am having a hard time picking out w
Agent follow along could be watcher and he'd get updates as if he's an
owner.
Notification of any changes is a bit overkill. In theory, History Add,
though that would possibly loop. ArticleCreate is likely sufficient unless
you really want to inform of any label changes to the ticket, then you'd
u
