[otrs] morge tickets - message body

Hi there, when i merge tickets i have predefine message body: Your email with ticket number is merged to . How to add more variables to this message like subject: Your email with ticket number TICKET_SUBJECT is merged to . -- Jakub Szczepańczyk -

Re: [otrs] morge tickets - message body

SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepańczyk < j.szczepanc...@alfavox.pl> wrote: > Hi there, > > when i merge tickets i have predefine message body: > > Your email with ticket number is merged to > . > > How to

Re: [otrs] otrs Digest, Vol 79, Issue 5

Hi Jacub, To change the message when merging tickets, go to Admin -> SysConfig Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge There you have the message to modify. Best Regards / Cordialement - Placide -Message d'origine- De : otrs-boun...@otrs.org

Re: [otrs] merge tickets - message body

Hi, thx for quick answer. I know where are settings responsible for merge message template but i like to know others variables for merge template than or . Jakub Szczepańczyk W dniu 2015-04-15 o 14:15, Gerald Young pisze: SysConfig Edit Config Settings in Ticket -> Frontend::Agent::T