[otrs] Statistic for number of articles

Hi, In OTRS 4 I'd like to create a stat showing the number of articles associated with tickets. Ideally I'd like to have the max and average number of articles for tickets closed in a specified period of time. Is this possible? Thanks in advance paolo mosconi Paolo Mosconi [ACTVALUE_LOGO firma

[otrs] Dynamic fields in statistics

Hi, I created a new stat to show number of tickets by a dynamic field (request type) on X axis and status on Y axis. One of the dynamic field values is repeated twice in the report, i.e. there are two columns, and I would like to know why ... It might not be related, but the repeated value is the

Re: [otrs] Dynamic fields in statistics

Hi, upon further investigation and querying the database, it seems to me that there statistics' result with dynamic fields are incorrect. I'm able to make a query that yields the same result of a simple stat for ticket closed last month. The following query yields the same total and therefore I

[otrs] OTRS 4.0.6 PostMaster hanges

Hi, we have problem with PostaMasterMailbox hanged up. We use 4.0.6 on Windows but same situation was on 3.3.8. Mail configuration have POP3S protocol set up. In OTRS log i found: [Wed Mar 4 15:50:07 2015][Info][Kernel::System::Ticket::TicketCreate] New Ticket [201503042092/Mail2] crea

Re: [otrs] OTRS 4.0.6 PostMaster hanges

On Thu, 5 Mar 2015 15:23:54 +0100 Jakub Szczepa?czyk wrote: > Hi, > > we have problem with PostaMasterMailbox hanged up. We use 4.0.6 on > Windows but same situation was on 3.3.8. Mail configuration have POP3S > protocol set up. In OTRS log i found: > > > [Wed Mar 4 15:50:07 2015][Info][Ker