Hi @ll!
Currently I am setting up my own OTRS. And I have next scenario:
- Many websites, each website has its own DB. Each Website represents a
service.
I have set up multiple Customer DB and users are able to log without
problem. But I'd like that when user@website1 logs, he/she will see th
Doera anyone have answer as to where to look to fix the issue described below?
It appears something got changed with the auto response subject line settings
on our system. Here is what we have in the Auto Response Subject Line setup:
[MFAH Helpdesk:]
And here is what I am getting back as a cus
Without much to go on, it appears someone made a change to the Ticket
Subject which doesn't need to manually/explicitly specify a ticket number.
On Thu, Feb 26, 2015 at 11:44 AM, Scott R. Morgan
wrote:
> Doera anyone have answer as to where to look to fix the issue described
> below?
>
>
>
> I
Gerald,
We have the Auto Response setting for the subject set to this:
[MFAH Helpdesk:]
IFor an email sent to our helpdesk I am expecting the auto-response sent email
t have a subject line like this:
[MFAH Helpdesk:1001234] This is the help subject asked
Body of email……
Here is what I am getti
Hi,
On 26 February 2015 at 14:08, Luis Daniel Lucio Quiroz <
luis.daniel.lu...@gmail.com> wrote:
>
> Currently I am setting up my own OTRS. And I have next scenario:
>
> - Many websites, each website has its own DB. Each Website represents a
> service.
>
> I have set up multiple Customer DB and
1) You don't need to include the part of the TicketID. That's already
handled by the system
2) Case sensitivity matters. Check for usage as there is/might be a
difference between SUBJECT[# indicating length] and Subject
But that's all I have at the moment.
-
Approximately every 2 days, I have to restart Apache and OTRS on my Centos 6.6,
Mysql 5.6.16, Perl 5.10.1, and OTRS 4.03 System:
This is due to the following:
When I open up a browser window to log into the OTRS Application, I get a white
screen, if I am already logged in and try to change scre
Am 26.02.15 um 19:17 schrieb Ritchie, Dennis:
Approximately every 2 days, I have to restart Apache and OTRS on my
Centos 6.6, Mysql 5.6.16, Perl 5.10.1, and OTRS 4.03System:
This is due to the following:
When I open up a browser window to log into the OTRS Application, I
get a white screen,
Hi Dennis,
Whats the value for innodb_log_file_size in your MySQL?
Marc
Am 26.02.15 um 19:17 schrieb Ritchie, Dennis:
Approximately every 2 days, I have to restart Apache and OTRS on my
Centos 6.6, Mysql 5.6.16, Perl 5.10.1, and OTRS 4.03System:
This is due to the following:
When I open
We have checked and there are no queries hanging in mysql.
Do you still need this information? I have to get it from the Database
Administrator
Thank You
Dennis
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marc
Bonsels
Sent: Thursday, February 26, 2015 3:49 PM
To: o
Thanks but thats not the way I am looking for
Luis Daniel Lucio Quiroz
CISSP, CISM, CISA
Linux, VoIP and much more fun
www.okay.com.mx
Need LCR? Check out LCR for FusionPBX with FreeSWITCH
Need Billing? Check out Billing for FusionPBX with FreeSWITCH
2015-02-26 12:44 GMT-05:00 Jorge Novo :
> Hi
Going into the way back machine here (, not sure I understand what you're
trying for).
(1)Don't think you need multiple CustomerDBs (don't think it will cause
a problem, but there is a limit to the number of CustomerDB)
(2)I think what you'll need is ACLs to "limit" customer views to s
Hi,
A customer send one message with the same email address and same
subject than an 3 years old ticket.
My config :
PostmasterFollowUpSearchInBody : Yes
PostmasterFollowUpSearchInReferences : Yes
This new message was considered like a follow up. But in this case it's
wrong.
So, can I sp
13 matches
Mail list logo
