[otrs] Problem witch KIX4OTRS 6.0.10 ITSM/OTRS 3.3.11

2015-02-18 Thread Василий Труфанов
Hello. This error persist on my work copy and clean install. somebody can help me? Текст ошибки: syntax error at /opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenter[..] Please contact your administrator. Вы можете Отправить сообщение об ошибке или перейти на предыдущую страницу

[otrs] Problem with Auto Response Subject line

2015-02-18 Thread Scott R. Morgan
It appears something got changed with the auto response subject line settings on our system. Here is what we have in the Auto Response Subject Line setup: [MFAH Helpdesk:] And here is what I am getting back as a customer when I send an email to helpdesk: Actual email subject line: test Auto Re