[otrs] Agents don't receive notification emails for tickets posted in their queues

I know this has been discussed many times, but I can't figure out a solution to this problem even after having browsed all the related messages in this mailing list. In my otrs 4 (patch level 5), installed on ubuntu server 14.04, when an agent posts a new ticket in a queue, the other agents sub

Re: [otrs] Agents don't receive notification emails for tickets posted in their queues

Agents don't typically get notifications for things they themselves do. On Fri, Feb 13, 2015 at 5:39 AM, Fabrizio Cipriani wrote: > I know this has been discussed many times, but I can’t figure out a > solution to this problem even after having browsed all the related messages > in this mailing

[otrs] R: Agents don't receive notification emails for tickets posted in their queues

Thanks Gerald, that cleared things up. I have tried to send the ticket as a customer, and this time the emails are correctly sent to all the agents in the queue. So I assume that if I want to send a notification message to the other agents in the queue when opening the ticket as an agent, I

Re: [otrs] R: Agents don't receive notification emails for tickets posted in their queues

Stop sending me emails please! I don't know what your talking about.. Im not interested! Met vriendelijke groeten, Bart De Worm Systeemanalist ICT [cid:image003.jpg@01CEFD72.938BB9F0] VZW Werken Glorieux Glorieuxlaan 55 B-9600 Ronse T 055 23 38 31 F 055 23 30 22 M 0494 40 23 42 bart.dew...@azg