[otrs] Installer details required

Hello Team, I am curious and want to know how the web installer works. I want to modify it in some way ,how can I do that? Like it checks username/password/ or check directories/files, install some directory/files, install DB/sqls. Is there any other opensource such installer ? --

Re: [otrs] Agent email response is not getting sent to the ticket originator

Gerald, What is the add-on for OTRS Subscribers that allow Agent reply via email that you referred to. It sounds like what I am looking for. Thank you! Scott R. Morgan From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, February 03, 2015 7:46

[otrs] otrs ticket zoom behavior when changing queues

When an agent clicks a ticket in the dashboard to view the ticket contents. It opens the ticket in the ticket zoom screen. If you then change the queue of that ticket, it dumps you back to the dashboard where then then have to re-open the ticket to then respond to the issue. Is there a way to

[otrs] OTRS ticket dashboard time

Hello I don't understand why the date of OTRS server is correct (Wed Feb 4 16:56:33 CET 2015) , but the time shown in the tickets inside the dashboard is an hour ahead. Regards Marco - OTRS mailing list: otrs - Webpage: http:/

Re: [otrs] Agent email response is not getting sent to the ticket originator

You'll need to contact OTRS.com for their version of this. https://www.otrs.com/software/otrs-feature-add-ons/ Why it's generally not recommended: http://forums.otterhub.org/viewtopic.php?f=60&t=11247 On Wed, Feb 4, 2015 at 10:15 AM, Scott R. Morgan wrote: > Gerald, > > What is the add-on for

Re: [otrs] otrs ticket zoom behavior when changing queues

So I finally was able to answer this question on my own. For anyone following along: Search Sys Config Settings for NextView and changed it from Last Screen Overview to Last Screen View. to Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help

Re: [otrs] Agent email response is not getting sent to the ticket originator

Thanks Gerald. Great information. I will take it under advisement. Thank you! Scott R. Morgan Director of Information Systems Mama Fu's Franchise Group 512-949-3229 Help desk (NEW!) 512-949-3236 Office/Cell (NEW!) sc...@mamafus.com / http://www.mamafus.com From: otrs-b

[otrs] Need help - disk full crash and damaged database

This morning I woke up to a full disk and a helpdesk that wasn't working. I'm not so experienced with sql, but I hope someone here can help me solve the problems. System is FreeBSD, mysql and phpmyadmin. Otrs 3.0.12. Here is the messages from system log: Thu Feb 5 08:30:01 2015errorOTRS-PostMas