Hi list,
I need some clarification about the "pending reminder" behavior in OTRS 3.3
I need to understand when a ticket that is in a "pending reminder" state can
exit from this state.
I tried to find some hint on the online documentation at
https://otrs.github.io/doc/manual/admin/3.3/en/html/ind
Notes won't (by default and purpose) change state, but correspondence in
either direction *can* change if Next State is chosen. Or, if State is
added to Note via SysConfig, State can be modified on add note.
On Mon, Jan 12, 2015 at 8:47 AM, Mellini Giovanni
wrote:
> Hi list,
> I need some clari
Hi Gerald,
tks for quick reply, it works.
I modified the value of
Ticket::Frontend::AgentTicketNote###State
to Yes and now on the note I can change the ticket state.
Ciao
Giovanni
Il 12/01/2015 15:39, Gerald Young ha scritto:
Notes won't (by default and purpose) change state, but correspondenc
