Hello All,
is there any future plan to support a granularity of one minute (or
something similar) for the TimeWorkingHours configration item?
https://otrs.github.io/doc/manual/admin/stable/en/html/time.html
When you have SLA in the order of 10-15 mintues related to business hours
like 08:30 to 1
Hi,
02/01/2015 06:42 - LQ Marshall wrote:
> 27/12/2014 23:59 - Ml Ml wrote:
>> after Upgrading to OTRS 3.3 the link (links to other related tickets)
>> are are the bottom. How do i get them back up to the top near the
>> notes section?
>>
> Prior to 3.x (or so?) the link were in the right-side ban
We have several support vendors that have their own helpdesk systems. When a
report comes in from the field that is then assigned to a third party support
vendor, I would like my agents to be able to setup a OTRS ticket rule that will
automatically assign emails from the vendors helpdesk ticke
Please let me know if http://forums.otterhub.org/viewtopic.php?f=60&t=22681
applies to this.
On Fri, Jan 2, 2015 at 1:23 PM, Scott R. Morgan wrote:
> We have several support vendors that have their own helpdesk systems.
> When a report comes in from the field that is then assigned to a third
>
It kind of addresses what we are trying to do. I am not sure of exactly what
this modification is doing though. It seems like this is a setting to prevent
looping of helpdesk systems. I don’t seem to be encountering that as an issue
(I am running a Jumpbox amazon instance running OTRS 3.2.10)
There is an “External/Foreign” ID recognition feature (add-on?) in ver3.3… It
may be of use.
Further Integration of External Systems with OTRS Help Desk 3.3
* Usage of multiple customer company databases.
* Automatic storage of customer user data in ticket dynamic fields:
This
Yes. It's designed to receive inbound requests and match 98765 in an
existing ticket. LQ Marhall's post is relevant.
On Fri, Jan 2, 2015 at 4:08 PM, Scott R. Morgan wrote:
> It kind of addresses what we are trying to do. I am not sure of exactly
> what this modification is doing though. It se
LQ Marshall (sorry about the misspelling).
On Fri, Jan 2, 2015 at 4:19 PM, Gerald Young wrote:
> Yes. It's designed to receive inbound requests and match 98765 in an
> existing ticket. LQ Marhall's post is relevant.
>
> On Fri, Jan 2, 2015 at 4:08 PM, Scott R. Morgan
> wrote:
>
>> It kind of a
I think I understand how this setup is supposed to work:
1. Create a Ticket/Text Dynamic Field (ex 3rdPartyHelpTikcetID)
2. Create a Postmaster Filter to source out the location of the ticket ID
in the email in either the subject or body and using the (\d+) function assign
this to a
> Do I need to escape the tab character in the Filter condition?
you might try SONumber:.?(\d+) if it makes sense. If it's alphanumeric or
includes (-), you'll need to appropriately address. Use RegExPal.com to
test.
>How does an agent assign a corresponding Ticket ID to a ticket to match
against
Thanks Gerald.
With regard to manually filling in the fields, where/how is this done? In a
ticket response dialog? Where do you activate a Dynamic ticket text field in
the interface?
Thank you!
Scott R. Morgan
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
You
You ask how to make a change to a DynamicField on a ticket? You'd enable it
for a specific screen within SysConfig. Maybe it's in Note? It depends
where you want to change it.
On Fri, Jan 2, 2015 at 5:41 PM, Scott R. Morgan wrote:
> Thanks Gerald.
>
> With regard to manually filling in the fiel
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