Hello,
When we close the ticket, it is in red color and when one write the note, its
also in RED color. So, its confusing. I would like to change the color of NOTE.
I have seen release notes till beta4 but i couldn't find the solution. (I have
enable Sysconfig setting: Ticket::UseArticleColors
We had disabled our Escalation notification emails a long time ago due to
the sheer volume of notifications being sent out. Tickets still Escalate
on the dashboard, it just doesn't send emails since that was a nuisance.
As far as i am aware, the way we disabled this was to change the queue
config
I am new to setting up web services and I am trying to setup an Invoker
in OTRS to call a method on a remote system to send data on Ticket
creation. I ran into a problem where the response returned a
VersionMismatch error, becuase the envelope was not an instance of
http://www.w3.org/2003/05/s
