I'm looking for a way to send the notices, etc on agent responses to users,
with a HIGH email priority. I'm not referring to the TICKET priority.
We have users that never respond and after checking, I am finding that they are
just deleting them.
We also send out confirmation responses to new
I don’t think there’s a standard method to do this – SMTP doesn’t really have
the concept of message priority, so the user agents do it in different (and
incompatible) ways. Your best option would be to see if you can get a look at a
raw message with all the headers and see what your most common
There's no current way to include ad hoc Header information.
Kernel/System/Email.pm:
# build header
my %Header;
for (qw(From To Cc Subject Charset Reply-To)) {
next if !$Param{$_};
$Header{$_} = $Param{$_};
}
If I were going to interfere with this, I'd probably fi
