Re: [otrs] Allow any agent to respond to a locked/other owners ticket

Will Sheldon, I think what Gerald hinted at (among other parts of his answer) is that there's one more thing an agent can do with another's ticket: He can re-assign it to himself. In the OTRS version I am accustomed to, it's - display the ticket in full - choose 'owner' action field - choose your

[otrs] Auto send Statistics by mail weekly

Hi, I was wondering if in OTRS there is the possibility to send statistics (an export in .CSV format) automatically by mail once a week, for example. Right now, we make a manually extraction every week but we want to automate this process. Thanks! *Marcel Sánchez Toledano* -

Re: [otrs] : Auto send Statistics by mail weekly

Hi, 03.10.2014 07:09 - Marcel Sánchez Toledano schrieb: > I was wondering if in OTRS there is the possibility to send statistics (an > export in .CSV format) automatically by mail once a week, for example. you can use otrs.GenerateStats.pl via cron. :-) -- Florian -