Hi
I have installed and configured OTRS 3.3.7 in CentOS6.5, Where I need some
help how to setup a Helpdesk ITIL process .
Help me to setup the process accordingly.
Regards
Chandrasekar.M-
OTRS mailing list: otrs - Web
ITIL is a set of guidelines, not a destination, and it’s as much a business
process evolution as it is a technical implementation. Have you planned what
the business should look like at the end of the transition? If you haven’t done
that, then starting to configure the tool is wasted effort be
Hi All,
When I create a new ticket in OTRS, I am able to assign multiple customers to
it but the customer update is only being sent out to one. Also, when I try to
reply all to an external email, recipients in Cc field are not being included
in Compose answer. I can however add them manually. A
