[otrs] dashboard new collumn

Hi there, I'd like to add a collumn in Dashboard New Tickets to show the customer's company and his/her name. Is it possible? Any advice? I'm using OTRS 3.3.5. Thanks, -- *André Luiz C. e Cavalcante, PMP* - OTRS mailing list:

[otrs] Set status automatically

Hi there, I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN. Do I need an ACL ou a Generic agent? -- *André Luiz C. e Cavalcante, PMP*

Re: [otrs] Set status automatically

> I'd like to set status automatically to OPEN, once a ticket is LOCKED, so that I don't need to answer the tickets in order to change its status from NEW to OPEN. Yes, SysConfig Ticket -> Core::Ticket [x] Ticket::EventModulePost###130-ForceStateChangeOnLock The rational behind not changing new is

Re: [otrs] dashboard new collumn

I add CustomerID which shows me company and my customer logins are relevant to the name. (incidentally, they are business-customername, generally) On Sat, Apr 5, 2014 at 12:54 PM, André Cavalcante wrote: > Hi there, > > I'd like to add a collumn in Dashboard New Tickets to show the customer's >

Re: [otrs] Ignoring out-of-office autoreplies

A very rudimentary "get it done" is now posted on the forum: http://forums.otterhub.org/viewtopic.php?f=60&t=24723 It's been "just enough" tested to work, but it's possible that invalid entries to the Out of Office string could be problematic. It tests for "Out of Office" (case insensitive) in the