Re: [otrs] API - Assign DynamicField upon ticket creation

2014-04-02 Thread Gergely Polonkai
Hello, I have found the solution: my $dynamicField = $dynamicFieldObject->DynamicFieldGet(Name => 'ZabbixEventID'); $dynamicFieldValueObject->ValueSet( FieldID => $dynamicField->{ID}, ObjectID => $ticketID, Value=> [{ ValueText => $eventID, }], UserID => 1, );

[otrs] Automatic Replies, Fetching Email

2014-04-02 Thread Shannon Johnson
I've recently downloaded and installed OTRS 3.3.4 on Windows Server 2012 and for some reason the automated replies aren't being sent, and (probably related, but I've no idea how) it isn't fetching mail from the server every 10 minutes like the documentation says it should by default... Any help