Re: [otrs] Customer Info in Queue View

2013-11-15 Thread Martin Gruner
Hi Bogdan, yes, you are right, and such an event module is part of OTRS 3.3 so that it works out of the box. Regards, mg Am 15.11.13 08:11, schrieb Bogdan Iosif: > The only way I can think of (that doesn't require messing around with > OTRS code) is for you to somehow duplicate the desired info

[otrs] Question about fetching mail

2013-11-15 Thread Mark Campbell
So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a CentOS6 Virtual Machine, and under our normal email flow (<100 messages/day), the system works like a charm. However, once a month, we hit a spike in emails, to the tune of 10,000 in a day. Most of these emails are automatic

Re: [otrs] Question about fetching mail

2013-11-15 Thread Gerald Young
use procmail and don't fetch. On Fri, Nov 15, 2013 at 9:59 AM, Mark Campbell wrote: > So I have a fairly perplexing problem. I have OTRS 3.1.11 setup on a > CentOS6 Virtual Machine, and under our normal email flow (<100 > messages/day), the system works like a charm. However, once a month, we h