[otrs] udpate to SLA or State changes priority automatically

Hi ALL I have following issue: a new note is added - if now an update is made to either the ticket Type or a new state one can see a short refresh (a small animation next to these fields) and the ticket priority changes for the first available one in the list. -Ticket priority very high chang

Re: [otrs] Pre-populate email addresses

Hi Paul, could you give a little more detail about this? Which addresses do you want to prepopulate? --Mathias Am 17.10.13 13:36, schrieb Paul Simons: Hello Is there any way of pre-populating the To: and CC: fields in a response email? Thanks in advance Paul

Re: [otrs] Pre-populate email addresses

Hi Mathias For example I want to send out some sort of alert - saying the network is going to be interrupted for a time. I would like to 'Tickets > New Email Ticket' then when I choose 'From queue' have queue called 'Network Advisory' for example which contains a text temple (this I can do) but